May 2025 by Carole Melody
The guy in the Horsham store was super busy, jumping from one job to another, but stayed calm and professional. Great job on 6 keys - all worked fine. Very happy with a great service
May 2025 by Matt Ives
Timpson?s gives a customer a ticket with a number when you drop off and pay in advance for your repair. But each time I return to the shop, and importantly, give them the ticket with the number on, I am asked what the shoes look like? You should know you repaired them, and I have given you the ticket!!
The whole reason you give a ticket out is surely so you may check the number on the ticket with the number on the shoes. Now you might say in reply, this must have been a one-off. No, it's the third time now. I go there because it's local, but HO, please speak to the people there, it?s not rocket science, and it looks naff, you don?t know where the shoes you have repaired are on your shelf. The older man has little time for answering questions and a bit rude, so sorry, but for me, I have enough now and have opted for an online service, free post as well, and save £5? cheaper. Its tough out there so Customer Service has to be king and this branch needs to get that right.
May 2025 by Dean Harman
Extremely fast and efficient key cutting.
January 2025 by oksana hebershneva
I brought my pair of my louboutins to get fixed as the bottom was grated off. I came here on the 13th of November to try n get it fixed as I knew if I went back to selfridges it would?ve cost me a fortune. Shain gave me an excellent service and I would definitely come back here again. Would recommend.
July 2024 by Michael
Had to get key recut.Excellent no quibble service. Well done.
April 2024 by Amy F
Really helpful getting my mum's car key, one of the chaps visited another store to get the case quicker.
March 2024 by Paul C
Absolutely useless - refused to honour my Timpson lifetime battery guarantee because there was a battery in the watch that apparently Timpson don't use. As if that invalidates a lifetime battery certificate I have. Thanks goodness another Timpson not two miles from here is absolutely superb on the customer service front.
March 2024 by Saso Jan
I came here for the first time. I wanted to take a passport photo but it was rejected. It took me a long time. Unfortunately I will never go back to him They should feel better responsible?.
February 2024 by Iain McMillan
Very friendly efficient staff, fast service and good banter. Did a great job on repairing my boots.
February 2024 by Marcus Daines
Little prick behind the counter rude and sarcastic but the manager is very helpful and polite
January 2024 by Clive Barnes
Great range of services available from keys to passport photos, all done quickly and professionally on the premises.
November 2023 by K Lim
If you need a suit cleaned of stains, don?t come here. They only do dry cleaning which apparently is so delicate that they cannot even remove stains. Be aware of this before you decide to use their services.
October 2023 by Mark Kinneavy
Came here to get my Irish passport photos taken, went to a big name company as needed it done properly first time, had the photo taken by a very disinterested employee, photos failed, photos were £11, went to a machine in ASDA in the end, photo was excepted straight away, that was £5, have found out since my dads passport photos failed at Timpsons too, so frustrating, the store was Horsham. Was told by Timpsons to go back and get it done again, why would I go back there. Not good Timpsons. £11 down now.
October 2023 by Simon King
Great service and really helpful. Had spare keys cut which were done in minutes!
September 2023 by Mark Cheeseman
Great helpful staff , but keys overpriced , not the staffs fault, how can it cost that much £10 for a normal yale front door key
