November 2023 by Ron Ron
Well laid out store with its specially prepared products. Everything appears to be good quality with pricing to match. Excellent and knowledgeable staff.
July 2023 by Stephen H Woodruff
Very useful store. The owner is good and knows whats what re cleaning one's body!! Worth the money!
April 2023 by Rob
I went in to the store today to buy a particular product. The manager immediately asked if I needed help and I said no just browsing but she looked at me so rudely. I then said I was looking for refills for a cream and she said they don?t do them and they aren?t worth it anyway. The bottles are recycled!! I was told by the pushy manager the actual cream I wanted is discontinued because they are going Vegan and it wasn?t. I bought the same product in London only a week ago and it says Vegan on it. She just wanted me to buy something else and tried to get me to buy different versions and so obviously lied to try and convince me. She is so pushy and I won?t be going to this shop again. Why do body shop allow this franchise to carry on like this with all the negative reviews?
February 2023 by Barbara Stone
The Body Shop has a good variety of mid-range products. I generally take long pauses between purchases to compare the least effective. I'm pleased to review all those purchases worked well and continues to evolve it's unifying concept of cruelty free matched by it's price points.
September 2022 by Ella Levell
Suzzie was so helpful, polite, knowledgeable and funny. amazing customer service and will return
August 2022 by Hannah Harris
The product I bought turned out to be £4 more expensive in store versus online. I was rushed into the purchase by the store manager and didn't realise this until I checked my receipt later.I tried to take the unopened/unused product back the following day for a refund only to be told they don't offer refunds.Can't use the reward on my card in this store either.Really disappointed by the whole experience in the Horsham store, I'd shopped there to support local, rather than online, but I shan't ever be shopping in there again following this experience.
April 2022 by Ashley Douthwaite-Hodges
Independently run , manager/owner is very friendly knowledgeable and friendly .Great team available to help .
March 2022 by Marilyn Dadds
It seems the pushy and rude manager is still there despite the amount of moans about her. I went in with my friend recently. They didn't have what I wanted and she immediately started on her sales pitch trying 2 sell me something completely different. I can only think she's on commission as I got exactly the same sales patter, same product, last time I was in there! My friend wanted something else as a present for someone. She decided the product was too expensive for what she wanted to spend. The manageress, or whatever she is, completely ignored her then as if she was invisible. She's so rude and transparent, no wonder the shop is nearly always empty!
February 2022 by Naveed Ahmed
A good range of products and rightly priced. Very friendly and courteous staff too.
February 2022 by Sarah John
Well I went to Horsham body shop yesterday and the 2 ladies working in there were so so lovely, really know their stuff .
I live in Haywards heath but will,def go back there.
thanks ladies .
November 2021 by Laila JaffaOne
I forgot just how pushy and rude the manager at the Horsham store is and went in to purchase my usual waterproof mascara. She tried to sell me another because the one I wanted was not there, which I made clear I was not interested in, was very pushy and then ended with shouting out as I was turning to leave that the waterproof mascara I wanted 'was full of plastic'!!!? I've experienced rudeness from her before - huffing & puffing, bad mouthing the customer right in front of them just because they don't want to be bombarded with so many products to buy and is already talking to another sales associate and she's interrupting all the time...uh what a mess! There is such a negative atmosphere there due to her behaviour and the shop is always empty of customers - bad way to run a business. I'll stick to the online or Crawley store.
September 2021 by Esther Skibinska
If I could give 0 stars I would. The middle aged woman who I assume is the manager is incredibly stuck up and rude. She not only scalded my child (who I was already dealing with) but then when we went to buy something as we had a voucher we were told we couldn't use it in the shop. So we said we'd buy it online in that case to which she rolled her eyes. Wonderful customer service, I don't think! Having looked at the reviews, seems we aren't the only ones that have encountered her!
August 2021 by Richard Garber
absolutely disgusted with service provided @bodyshophorsham, my wife purchased a fake base, which was a replacement for a previous product, shop assistance said this new product was the replacement, no suggestion she could try a sample. When used, nothing like Previous product when first used, went to return, told no refund due to covid, sorry, no excuse and as product not as stated, a full refund should be issued under consumer rights act 2015 as product not acceptable and n
September 2020 by Joanna Zhang
I haven?t been to the Body Shop in years and decided to have a browse during lunch time. I got sold the ?Drops of Light? product which worked great, however it?s £2 more expensive in store. It would be cheaper to order online and collect....EDIT: after reading these reviews - it looks like this is a franchise store who upmarkets prices by 10%. And I do agree that the shop assistants were super pushy. Welp, I?m never buying from The Body Shop anywhere again :)
September 2020 by Sam Wyner
I haven't been to the Body Shop in years, however I'm glad my curiosity brought me back. They have a great product range and the service in this branch was fantastic. Definitely recommended.
