December 2023 by Shayantiri Jeyakumar
We bought a Rado watch via TH Baker online and have had numerous problems with it. The head office team at TH Baker were very unhelpful, so we went to the Horsham branch to see if they could help at allAnton has been fantastic from the start, liaising directly with head office on our behalf and keeping us regularly updated about the status of the watch. His customer service is exceptional.While we've had mixed experiences from TH Baker online and the head office, I would not hesitate to recommend Anton and the Horsham branch
November 2023 by Anais Pontet
Thank you so much to Bethany for all her help and for really making my day. I love my ring and could have sat and chatted to her for hours. Super friendly team and a beautiful store, thanks for looking after me and Chester the dax! See you again soon!
September 2023 by Mike Witchell
Superb service from Anton.We celebrated our 30th anniversary so we went to TH Baker to see Anton to get something special.Great welcome, super friendly and gave us lots of time and advice. We chose a beautiful Tag watch and we?re even surprised with a bottle of wine as an anniversary gift. Loved every minute.Thanks Anton once again for looking after us so well!
September 2023 by Sue B
Very impressed with the service changing my watch battery, good price
August 2023 by Sarah Jones
Where to start?Over the years - and it has been years we have brought and had brought for us countless pieces. From 2nd hand to branded to own-label items.Anton who heads up the business along with his fantastic team, most notably Bethany are nothing short of fabulous when it comes to advice and customer service.We are lucky in Horsham to have an array of fantastic jewellers; Bakers is best?
July 2023 by sarah honey
Very helpful, friendly staff. Nice to have staff eho actually care about people and the products. Thank you.
May 2023 by Simon Heath
The product range is amazing and the member if the team that served us was fantastic.
April 2023 by Luca ?Otago?
Friendly customer service and a great range of jewelry & watches.Below scores are out of 10? Customer Service 10? Presentation 10? Products 10? Location 10?? Parking: Lots of paid parking availableOverall 9.5 ??
April 2023 by A ?Otago? Lani
Friendly customer service and a great range of jewelry & watches.Below scores are out of 10? Customer Service 10? Presentation 10? Products 10? Location 10?? Parking: Lots of paid parking availableOverall 9.5 ??
April 2023 by william jackson
I bought a Breitling watch at this store and I was most impressed with the service I experienced. Bethany was delightful - friendly and professional with infinite patience considering that I was very indecisive. Anton the store manager stepped in when needed with advice. Overall a very pleasant experience and I would highly recommend TH Baker
February 2023 by michael hardy
T H BAKER HorshamMy wife and I visited the store two weeks ago to look at some rings but unfortunately they were not available to see.Anton the general manager said he would get them to the store so we could look at them.The following week we went to look at them in the store, again seeing Anton who was very polite and extremely helpful.We chose one of the rings which needed to be resized and today we went to collect it.We would definitely recommendT H BAKER and will definitely use themAgain
January 2023 by J
The new store is very appealing to the eye. However, I found the staff more interested in talking amongst themselves than providing good customer service. They found it difficult to find my order, the paperwork or even get my name correct. I would avoid this particular branch.
December 2022 by Fliss Hamson
T H Baker did such a good job of repairing and restoring my ring. Staff in the shop are so friendly and helpful and always happy to help. I will definitely be using them again.
December 2022 by Laurence Holmes
No discount offered on watch so easier just to buy online
October 2022 by Graham Moss
I purchased a new TAG Heuer watch from this shop today. I was served by Jacqui, who I found to be very professional, and I was very impressed with her customer-focus and attention. It was a pleasure to have given my custom to this shop and came away feeling that I had been very well served. Thank you, Jacqui ??