October 2023 by mike douglas
Absolutely dreadful, do not & I mean DO NOT come here. It amazes me how the staff can have such awful attitude and manners towards the general population. Wish I could give negative stars. Manager shouldn't have their job. Disrespectful & unorganised.
April 2023 by Phil Playfoot
Closes everyday at 3pm! This is not customer service. Wasted trip and parking costs of course.
November 2022 by Peter Hockham
Attempting to add a person for joint account . Went into branch, told to make an appointment, then told by counter we could just bring in proof and form.Came back in special trip with all details .... told not possible in branch. Unbelievable. Had to copy and send off all details. Several weeks nothing. Rang up, no-one could say if form had arrived, said to GO INTO BRANCH to complete. After complaining, call back from branch, unapologetic, told to come in again....... watch this space.
October 2022 by CRAGG66
Fantastic branch of the Santander Horsham.Thanks to the Manager Karen.I understand why your a manager you are kind and caring about what your customers want.It was a pleasure seeing you and thanks for helping me with my difficult problem.Santander are lucky to have you leading your team!!PC.
October 2022 by Frank Gibney
Staff are very helpful
August 2022 by Sian Walton
Brilliant branch manager and staff very friendly
August 2022 by Sian Goodwin
Brilliant branch manager and staff very friendly
February 2022 by xwell
open 10-2. joke
February 2022 by Karen Purrott
Awful service
July 2021 by Lakshmi
The friendliest and most helpful service I have received at any Santander branch. Julie was incredibly professional, thorough and reassuring with any queries I had, and followed up via a call too - thank you!
June 2018 by Chris Bailey
I visited the branch today to request a signed copy of my bank statement, the young lady was very helpful and complied with my request in full. Thank you for all your help.
September 2017 by S Minto
As a current customer I wanted to change the type of account I have. I spoke to somebody on the phone who told me to pop into the Horsham branch, no appointment necessary. Went in and was told they couldn't see me, that I needed an appointment and the first one they could offer me was over 3 weeks away which is too late for me and a very long time to wait anyway. Came home, went on line and opened the type of account I needed with HSBC in a matter of minutes and 3 days later I have a new account together with bank card! Bye bye Santander and your shocking customer service and ridiculous waiting time for current customers.
