August 2025 by Wendy Gordon
This shop just closes in the middle of the evening. They don't stick to the opening times. Suppose to close at 10pm but I will often see staff hiding in the back with the door locked from 9.30pm
Its now 7.30pm and the shop has decided to close for 1 hour.
Absolutely terrible. I don't know how they get away with it!
August 2025 by Michaella Montanez
A middle-aged woman with somewhat blonde hair was working at the till. Instead of acknowledging me, she seemed preoccupied flirting with another customer. When I politely asked her a question, she responded with an unhelpful attitude.
I felt ignored and disrespected, and it left a negative impression. I hope this feedback can be used to improve customer service going forward.
June 2025 by Stuart
One absolutely appalling female member of staff, name begins with K but I won't name fully...
Consistently abhorrent service from this charmer, letting down the whole store of otherwise really pleasant staff.
I can't believe she's still working there and I hope management eventually take action.
June 2025 by Tamsin McGarry
Friendly and polite staff. Well stocked shop. Handy for Evri parcels. Their label printer is more often than not in service which can't be said for some other Evri ParcelShops.
February 2025 by angelica scaglia
Wrong opening hours, one member of staff RUDE, the other unable to help with the request.
I decided to go to OneStop to return a box and at 21.55 the store?s door was shut with lights already off (meaning they probably closed before 21.55). I still see staff inside so I knock. They first ignore me and as I can see them and continue to knock, one of them finally makes eyes contact and tells me to leave as the store is shut, I tell her that it is not 22.00 yet, and she just replies that the store is shut, they are allowed to close, there is nothing they can do and basically leave and ignore me. No customer service, just stuck up behaviour, she could have told me to drop the box in the self-service system right next to them.
You want to close at 21.55? That is fine, BUT DO NOT ADVERTISE EVERYWHERE that it closes at 22.00 when it closes at 21.50!! Otherwise, hire staff members who want to work. You do not know what a person is going through, maybe they need a one last minute item and they came to your store instead of another one because it is says it is open. If it is not, then? imagine the disappointment especially when faced with such staff?.
If you do not like that job, go find something else that makes you happy instead of ruining other people?s day with your life unhappiness. You are the one who is holding yourself down in life and affecting the others around you, so take responsibility.
Lastly, as a consequence, will now try to avoid One stop. Your choice is limited, expensive and low quality, before I might have gone to buy some items due to its location convenience, but now? you lost a customer, I will rather walk to Lidl or the shops in town, rather to set foot in One stop.
May 2024 by Leonie Kedwell
Lovely helpful staff
December 2023 by Iulian Cmp
Very good
November 2023 by Iulian Cimpoesu
Very good
October 2023 by Tom Veryzer
Helpful staff
September 2023 by Neve Francis
I love going to OneStop. It is small. It is a grower. Got good stuff. And has just be put under maintenance so looks good
June 2023 by Stevie W.
Prime thank you one stop
April 2023 by Wayne Goldsmith
It has your normal stuff. But the prices are high. And there is very little staff
December 2022 by Linda George
Great local shop, lots of bargains too.
November 2022 by anne martin
I went to drop an Evri parcel to be told I could not drop it as they had run out of receipts. No apology was offered by man at the counter. I said I would be happy with no receipt or a hand written a receipt but was told that this was no allowed. This is an unacceptable level of service.
November 2022 by Alex
Classic One Stop, how long until Tescos just discontinue this brand?
