February 2024 by Mike Mcmullins
I had a puncture so pulled in to use these guys, they are sharks really. The tyre I needed was a stock item, they had in in store and said they could fit straight away, but rather than give me the online cheaper price, refused as I was onsite. Unfortunately my car doesn't carry a spare which they were aware of so they opportunistically charged me £60 more than the online price. Poor service and would only use them if desperate. I've sent a message to your customer service team but not had any response as yet. I also got a reading on my rear tyres, after this experience I got a second opinion and not surprised to learn that my rear tyres are fine and do not need replacing as suggested by national tyres, this is either incompetence or knowingly replacing tyres that are not worn. As well as charging customers too much it is also damaging to the environment using this practice. Still no reply from customer service after 2 week, still no reply after 4 weeks. Finally got a reply 2 months later to say they are processing a refund.
January 2024 by Colin H Robertson
Amazing service from a dedicated team. Thank you.
January 2024 by John Bannister
All good
January 2024 by Evelyn Bennett
Took my hire car here as it had a problem with the tyres. The staff were great and friendly and nothing was too much. Even spoke to the hire company manager as there seemed to be a problem getting authorisation for the repair. Got us a taxi to where we were staying and phoned early next morning to say that the car was ready. I would recommend this company in Horsham to everybody.
January 2024 by John Moore
Dropped in this morning after pothole shredded my tyre, super helpful team and on my way in 15 min. Great service, thankyou.
January 2024 by Fotter Family
Changed my tyre in 15 minutes! Amazing service
December 2023 by Chelsea-Marie Bowall
Staff have been so friendly and very informative. Nothing is too much for them and work so hard to make sure your car is safe to drive. My Fiat 500X will be coming here for any future work.
December 2023 by Michael
Disingenuous staff agreed to replace tyres with mid range tyres for a price on the phone but when I checked the code for the tyres they are budget poor performance tyres and they refused to remove/swap the tyres. All prices are hiked within the business for same day replacements and they do not honour website prices or offers. I will not be returning and advise others to avoid National tyres Horsham.
December 2023 by sarnies mmi
Brilliant service polite staff ... couldn't ask for more
November 2023 by U. Customer
Dropped off my tyre today for a puncture repair. No appointment prior but they fitted me in and had it sorted quicker than quoted. Joined halfords membership and got £5 off so £20 in total. Very nice blokes and would certainly use their insurance service if I buy tyres from them.
November 2023 by Born2die
Poor servicing and staff very unprofessional have not idea what they are doing ? buy brand new tyres plus wheel alignment and they change the valve I?ve got with sensor with normal one and came there 3 times for the wheel alignment as they haven?t been capable to fix the steering wheel straight up ?
September 2023 by Sue Gallagher
Phenomenal service! Within half an hour of having a puncture the Horsham garage had me back on the road. Thank you so much guys ? happy customer
September 2023 by Ben Perry
Was greeted by Simon and his team. All are very friendly and are eager to assist where necessary. Any information required is answered with no dithering. A great service from all. Thank you!!
August 2023 by lnthegroov e
Awful took 210 quid off me for a new tyre as my censor came on saying I had a puncher I didn't have a puncher at all faulty censor.They new when they took it off it wasn't flat. So why not call me and say sorry sir it wasn't that one and checked the rest . Oh no replace that good tyre. Next time I drive it the puncher light comes.e on
July 2023 by Michael L
Friendly service, and knowledgeable technicians . Alfie gave me the advice I needed on my tyres and alloys . Nice guy and highley rated!
