January 2024 by paul salmon
Good for food and clothes shopping
December 2023 by Jane Lewis
Although the roast chickens I went in to buy were sold out, Harry was very helpful in trying to find some half chickens which might have still been in stock. A pleasant and competent member of your staff, he is to be commended on his work ethic and customer service.
December 2023 by Larusso Daniel
Cafe - non existent not offering a full menu. Haa ad f the on menu board not available. Shut cafe down and expand the store.
August 2023 by Lauren Mitchell
Tiny m&s store really not much choice in clothes at all to buy here. We wanted to have lunch in the cafe and had walked an awful long way to get here I?m disabled so really needed to sit down and rest - what I didn?t need was to be met with unhelpful staff in the cafe that didn?t have a clue what food was actually still available (which was very little) despite it only being lunchtime they seemed to have absolutely nothing they were advertising on the menu. They were really helpful to a man in front of us in the queue gave him all the options he could possibly want and took forever with him, but they didn?t offer us the same service they simply couldn?t care less. My mum ended up having soup the roll was rock hard and inedible I had a toastie which wasn?t great and certainly not what I wanted at all. To cap it all I wasn?t given a receipt and when my mum asked if I was charged for the roll she couldn?t eat they didn?t know. The tables were filthy with trays cups plates food everywhere. It was disgusting. Sort it out.
June 2023 by Rob Roberts
We are senior citizens and had difficulty in ordering our travel money online. At the Horsham branch this morning Laura heard of our plight and solved the problem for us whilst we waited. Travel money collected and special thanks to Laura for excellent and amazing service. Very well done.
April 2023 by Angela Atkinson
It's just a small M&S but has a good selection of clothes and food.
April 2023 by aqeel ahmed
Loved the place when visited today and there is a lovely cafe upstairs
January 2023 by Neville Clark
Food is good but pricy. Clothing is IMO a hotch-potch of sub-shops repeating each others stock at different price points and completely missing some mainstream needs. Where have skirts gone for example?? Made our specific trip an utter waste of time!! Why would we go again when such a huge store has four skirt designs and staff that tell us skirts are not in fashion any more. Laughable!! Pity as I have shares in this company and now know why I have lost two thirds of their value...
December 2022 by Zoe
I visited this store back in July I was in a massive dilemma when I had realised 1hr & 30minutes before my Wedding I had no trousers so I rushed in to try and find the same trousers. I approached a Lovely lady whom assisted me from the moment I arrived until I left I am more than thankful she helped me as much as she did & as quick as she did other wise I wouldn?t have made my big day on time. Unfortunately I didn?t get her name but Thank you so much!
December 2022 by Charmaine Gunter
Always lovely to grab a friend for a brekkie and tea!
Bacon and friends, perfect match.
October 2022 by Clive Barnes
Large shop over two floors selling both men's and womens clothes as well as a food hall and coffee shop.
October 2022 by John Corker
The last three times I?ve shopped in their food hall the contactless payment hasn?t worked. Please sort it.Also yesterday the items advertised on the shelf as 3 for £8 didn?t go through. I was charged £10.50.Hadn?t realised until I got home not that there appeared to be any staff to ask.
August 2022 by NATALIE McMillan
I.had an issue with a birthday cake that I picked up from Horsham. Luke the manager, was extremrly helpful and very professional. He sorted out the problem quickly and efficiently. He was so lovely and understanding.
January 2022 by Mr Tucker
Is not a big site, which can be noted by the lack of men's suits and a cramped food mall.However the staff are simply excellent and with great produce along side quality clothing, it's a place I'll go before visiting other stores; The store fits the bill for everyday needs.
January 2022 by Charmaine Gunter
Surprisingly I love to visit Marks and Spencer for two things. Underwear and their TEA ROOM! Very affordable and quietly hidden. Love it as a pit stop before catching the bus home.
