April 2025 by Dee
I have been waiting for a debit card, visited the branch and received a very cool reception...... Been with them for over 30 years....shocked at the ageism!!!
November 2024 by James Frost
I am a 91 year old disabled pensioner, partly deaf with very restricted movement having to use a wheelchair.
I tried to change my eBay banking details, when I got to the end it requested that I fill in my old Halifax bank .account number. As I closed this account some years back, I could not remember it.
The account is closed with no money in it but I did contact Halifax and asked for their help with my old account number.
They told me I would have to visit a branch with identity for them to give it to me. The nearest branch is a fourteen mile round trip. As I have no transport I would find it impossible to do this but Halifax did not want to know. I have just read how Halifax bank are here to help. Think twice before you contact them. Is this discrimination ?
July 2024 by Krisztina Vincze
Rude, unprofessional, unkind , disrespectful and discriminative customer service experience. Will not be banking here.
April 2024 by Lukasz Skierkowski
Natalia was extremely helpful and attentive! Great customer service !!
October 2023 by Edwina Rose
I visited the Horsham branch on Saturday and got the most amazing service from Grace, she was outstanding with her help and her knowledge. I have just received a followup phone call as she promised.. Thank you Grace you are a credit to the Halifax Bank.Edwina Rose
August 2023 by Paul Wheeler
Shocking service. No staff and long queues. Took me 30 minutes to pay in just £150. Time to change banks I think
August 2023 by Dziwny Swierszcz
Natalia was extremely helpful and attentive! Great customer service !!
October 2022 by Paul Richardson
I have always found the staff to be very pleasant and helpful particularly when I was in process of buying my flat even though I hadn't chosen the Halifax as my mortgage provider.
July 2022 by amanda bristow
Always a great service, been with them a long time.Staff always very helpful , kind and polite.One of the best branches ive been in
June 2022 by Christine
Abysmal service! Went into the branch to close an account urgently due to fraud risk. No one available for 2 weeks in Horsham. Made an alternative appointment for Crawley branch for the following week (still hardly satisfactory) and appointment was cancelled due to a bereavement and then no one answering the phone to rearrange!!
April 2022 by Tina Stewart
A wonderful supportive teamAlways able to help
August 2021 by Mark Filip
Very bad service, waste of time waiting Over 2 hours in the que to be served.
May 2021 by Tina Otton
Tried to pay my credit card bill at the counter today, one counter open, someone clearly doing an involved transaction requiring proof of identity etc (fair enough)3 other staff, 2 at the help desk and 1 in a side office, crazy. I know why I closed my current account and moved to Santander.
October 2020 by Keeley Davies
Extremely rude when trying to sort out my overdraft as mine had been removed but still had funds in there to pay important dd and when I asked if I could have it reinstated they where not helpful at all and asked if I wanted to make a complaint I said not now as I have been on the phone for over 2hrs and wanted this issue resolved first so passed me onto another department to then have the phone hang up on me!
October 2020 by Laura Watson
Terrible. The worst customer service, never any answer when you try to call of you do manage to speak to someone they are patronising and unhelpful.
