January 2024 by jwdas808
Friendly quick and accurate service - Halfords Broadbridge Heath. Fitted item without prior booking.AVOID Halfords National Tyre centre, Denne Rd - they cancelled my fitting 2 hrs before saying they couldn't get hold of the bulb to fit and refunded me. I went straight on Halfords website and bought the same bulb - they lied. Appalling service.The Broadbridge Heath store fitted it the next day no problem and without prior booking.
December 2023 by Han Wachtel
I purchased a set of low beam bulbs online and arranged for my local Halfords (Broadbridge Heath) to fit them. On arrival, it was a straightforward matter to collect the bulbs and wait for a mechanic to fit them for me. I discovered that my low beams were actually Xenon, it was a simple matter to return the purchased ones for a Xenon bulb and to have that fitted instead.
December 2023 by marg White white
Polite & friendly , explained everything on the 10 point check to my vehicle.Fantastic service. Thank you Happy New Year
December 2023 by Greg Bentley
Kids Bikes made as requested however the customer service recieved was very poor. Whilst waiting at the bike click and collect for almost 30 mins no member of staff had the decently to acknowledge us and ask if they could help. When my partner went over to the main till to pay for some other items the woman was very rude and not at all helpful. As soon as another customer came into the shop wheeling his bike in and pushing in front of me and a member of staff looking into their needs before mine. Will be making a formal complaint on how we were treated as there is excuse for rudeness.Very poor and dissapointed.
December 2023 by Rita Wells
Sorry didn?t get his name but went first thing this morning to Horsham and the man fitted my new battery and explained everything.
December 2023 by Georgina Lamb
10/10 customer service from Karen at Halfords in Horsham! She made the whole process easy and went above and beyond to help from start to finish.
December 2023 by Cerilee
Visited Halfords today to get my wipers changed. There was a bit of trouble getting my bonnet shut and Ella and Dan did a marvellous job sorting it out! Thank you both!! Will definitely go to Halfords now for my MOT knowing that they hire knowledgeable people who go the extra mile!
December 2023 by Eve Robinson
AMAZING SERVICE AS ALWAYS, regarding general maintenance and MOT'S, BUT TODAY HAD A TWIST! A panel under my car fell off while driving which I managed to pickup & take to the garage at 08.20am. At 10.36am I had a call to say my Citroen C1 was ready to collect having fitted the panel & there was no charge! Plus the Mechanic who looked after me was very understanding & kind as l was in a bit of a flap! THANK YOU ALL at Halfords Autocentre Broadbridge Heath for such amazing ongoing service!
December 2023 by Belinda Walters
Dan was brilliant today. Very empathetic. Did a fantastic job listening to me, talking me through my options and fitting the battery. Thank you. Lady with the green vw camper
November 2023 by Julia Tadhunter
Sent me to the wrong garage for a repair. Then shop staff very condescending. Actual garage staff fine
November 2023 by GOKUL RETHNAKARAN
Wouldn't recommend for immigrants. Gone there for purchasing car battery and made us wait by the guy at reception for no reason and started serving people that came after us. Felt like racist. But had excellent experience by the mechanic that helped us change battery.
November 2023 by Mark Durham
Needed a bike serviced within a short turnaround time for my son's Bikeability training at school. Received excellent service and work was fitted in on the same day despite the bike servicing area being busy...very happy with the Halford's team.
November 2023 by KevRos Turnblads
Picked up some cycle parts that I ordered online, all very efficient. Spoke with someone in the cycle department about loose wheel bearings and was told that they only sell caged bearings. He went out the back and found some loose ones and gave them to me. This is great customer service, not just about taking your money.Thank you
October 2023 by Kerra Byrne
Fantastic customer service received by Karen at your horsham branch today. Back light fitted within minutes and a lovely lady to talk too.
October 2023 by John King
Each time I go to Halfords Horsham that are always out of stock. I needed a 13 mm spanner should not be a problem and once again out of stock and the over spanners wear also out of stock. There is a problem at that Horsham Halfords, that are not ordering in stock this is poorly run store. Anyway my advice is to go to the Crawley store it's well stocked.
