January 2024 by Karen Tritton
Went into Horsham Saturday. I like the ambience and the staff are helpful but on reflection not overly friendly. Thought I would try a toasted teacake and coffee.
The teacake arrived and it wasn't just burned on top (we all know how easy it is to burn the top section) but it arrived charcoaled
and incinerated. "Oh you don't like it burned" was the comment "some people do"
So can you imagine it at the till? "How would you like your teacake? Slightly toasted, blackened or incinerated?" I really don't think so. And yes it was changed but why serve it in the first place?
January 2024 by Sladeyhoop
This is our first visit since the re furb. Clean tables, friendly service and my wife was pleased with her large cheese and mushroom toastie with a side salad and crisps. It was £6.55 but large enough and tasty enough to justify, very filling. However the cakes were pricey, around £3-£4.50 which I though was expensive along with coffee at between £3 to £4. You can find cheaper places in Horsham and if they took a pound off their cakes and pastries in particular, this could be a winner
December 2023 by Tv S
Looks much better than before and the positive review ends up here. All the tables were completed packed with piled dirty dishes and cups from previous customers and when asked politely to a member of the staff to clean our table we were greeted with a smirk and very poor attitude. Not impressed with the team, dragging their feet and just watching the dirty plates pilling up higher and higher, completely lost where the ordered food would end up. Order a latte to have in, ending up with the drink on a take away plastic cup. When asked why, one member of the staff was kind enough to let us know that had run out of cups. I wonder why, just looking to the other tables... We got up and left this sh#t hole. I'll stay away from this place as the plague, I´ll spend my money elsewhere.
November 2023 by Lucyge86
The refurb is great and the fact that there's more than 1 vegan option but went in today since reopening to have a tea and not sure I would go back. Green tea didn't have much flavour and the pot was only half full, plus waited around 25mins for it. While waiting, I watched the staff and they were all generally slow and at times not doing much even though there were tables piled with dirty plates and people waiting for drinks. I have worked in a cafe like this and this team were allover the place . The most worrying thing was watching multiple staff touch the rim of cups, the person making drinks and then a different person who was bringing them out, who had been moving from the till, to dishwasher to possibly prepping food. On the way out we saw the person who was making the coffee blow his nose and then start touching stuff behind the counter. I'm not a big hygiene freak but it a big issue having so many people touch the rim of your cup especially when their not cleaning their hands
November 2023 by Aija Silina
What a pleasant surprise! Friendly staff, tasty cake and tea and very enjoyable new atmosphere. Well done for bringing this place back to life.
October 2023 by Dean Miguel
Must improved refit having worked her last summer it's so nice now looking and feeling like a coffee shop. Staff seem to still be getting used to the place but from what it was it's much improved ??
October 2023 by Andrew Bernstein
Absolutely shocking service. Ordered a coffeee when quiet asked for sugar and toldOver there! Was very quiet but still completelyDisorganised, will not return or recommend.
October 2023 by Norbert
Apparently under new management, went to check it out today and will definitely be going back in the future.Fresh cakes, lovely atmosphere.
September 2023 by Paradise15895438549
Took ages to be served, sandwich arrived long before the coffee. Eventually when coffee arrived, like warm. Had it replaced with pleasant attitude but had to go looking for the replacement and my husband had long finished his. The replacement was a little warmer, not good for price paid.
September 2023 by Helen Emma Powderham
I went in the other day and stood trying to decide what I wanted to eat as I'm on a new health kick and there are now certain foods I can not eat.
The two lads behind the counter were so helpful in giving me advice and helped me decide what to eat.
I chose an egg benedict and it was amazing.
Thank you to those 2 young lad for your help. Will definitely be back.
September 2023 by Coastal04873770999
The site has undergone a complete transformation and is unrecognisable. It is now under new management who have clearly spent a fortune on a stunning refurbishment of what was a very tired looking establishment. They have also revamped the food menu which is now all made fresh on site and the staff were really friendly and courteous. Drinks and food are delivered to your table rather than having to stand and wait at the counter. I had a coffee, panini and cake all of which was delicious. If you haven?t been for a while it?s worth taking a fresh look at this landmark coffee shop in the centre of town on the Forum.
June 2023 by Katrina Rosen
It is not as nice as it used to be. They seem to also leave milk out of the fridge!
June 2023 by Wendy Amphlett
Very nice cafe, nicely situated. Good outdoor seating. Lovely staff.
June 2023 by Sue B
Maybe it was the time of day, very little in the way of cake selection, poor gluten free selection, so poor i couldn't find it, maybe new staff, service was SLOW
June 2023 by Dogcop
Like others have said, it's not the same anymore. Had to get our own chairs and tables to sit outside and inside looked like it could do with a spruce up/clean. Windows were very dirty. Food on floor. Not as it was. It was our " Go to" coffee stop in the summer and cosy winter days, but maybe not now. If someone gets their finger out, it could be a little gold mine.
