March 2024 by Ash Jean
Some of the staff have a terrible attitude.
March 2024 by Keith Coleman
Shocking service waiting 10 minutes to be told they couldn't serve me as the manager had the discount code for food that was on
February 2024 by Michelle Sharp
Cold hotchoc gingerbread no gingerbread on top twice drink was cold
February 2024 by Geraldine Mustard
Queued for table. Individuals sitting at tables for 4. No drink/food but paperwork spread out. Costa will lose business if they allow this.
February 2024 by Maria Pilbeam
Staff are always nice and friendly ?
February 2024 by Callum Mitchell
The till person needs to understand customer service, and that it?s not a social centre, very unprofessional and seemed like I was an issue for wanting serviceDietary restrictions: Clearly labelled
December 2023 by Lynn Harris
Although it was very busy, the staff kept the tables clear of dirty glasses etc. There was a big queue, but customers were served as quickly as possible.
December 2023 by Kerri Pafford
Drinks were made very quickly, and while busy, we were able to find seating
December 2023 by Ryans car audio
It's a costa what's not to like oh yeah the price ?
November 2023 by Peter D4
Disinterested staff. Customers treated as an inconvenience. Toilets closed. Card machine not working.
November 2023 by Cris Woollacott
Much as any other Costa really. However still a nice enough place to be and the staff were very
October 2023 by N L (PF)
One of the worst costa I have ever been to. Rude customer service especially the lady who?s name starts with letter M.
October 2023 by James Rodgers
Well, you know me, I like Horsham; and these franchises, they're alright, innit. But come on. Not getting political or nothing, but these recent adjustments to labour supply have taken their toll. Don't get me wrong; staff are blinding. Gonna give it a 4, cos I got rememories of reading Iliad II wiv me boy (what a lad!), yeah, the old diaereses, the big question. Shout out to Milman and Adam
October 2023 by CerysMillie
Staff (two girls) looked miserable to be there ( it was 16:30 so may be end of the day) . I ordered a latte but was not asked if I wanted it in or takeaway, so when the girl went to pour into a glass I asked sorry but could it be in a take away cup. This is because I wasn?t staying in. She rolled her eyes got a cup and then just left it on discarded to the side without a word. I assumed it was mine and took it. Made me very uncomfortable, a shame as I use to like this costa.
September 2023 by Kym Easter
One particular staff member was huffing, she couldn?t even serve with a smile, blonde lady with glasses. Made me feel like I was being a burden to order., just when I thought it couldn?t get worse, staff are caring more about their own drinks than paying customers. People who I think work here but not in uniform are getting the attention rather than customers. Bald man, mopping with no wet floor signs and making a crazy amount of noise whilst we?re trying to chat and have a nice coffee. Wasn?t the best experience