March 2024 by Cameron Dalby
What can I say about this pharmacy, the fact every time you come in there is only ever 1 person serving is a joke. The fact there is at least a 45 minute to an hour wait before you get seen, there lack of knowledge as too where the medicine is, well that's a joke. Staff walk around like they're the walking wounded, feel there's no rush, even though half the people waiting are 70s or above, there is just no due care, and no apology for the wait. They need to look into either new staff or a better way to run this department. Shambolic
March 2024 by alba rodriguez
Extremely slow pharmacy. The workers at the pharmacy are kind, but they don?t have enough resources to assist people in a quick way. The average queuing time I expend every time I come is around 30-40mins till I get to talk to the pharmacist and another 45m on top of that till getting the medicines.
March 2024 by Roger Johnson
Absolutely terrible. Why one person on the prescription counter, when there?s plenty of staff around. This is the main chemist in Horsham and you would have thought it would be better managed. It?s not a one off and been like this for around a year or so
February 2024 by Julia Tadhunter
The main shop is fine but heaven help you if you want over the counter medication or a prescription! Queue is always horrendous and it's one queue to drop off prescription pick it up or just buy some medication behind the counter. Over an hour to buy some strepsils is ridiculous. They could do with a drop off box for prescriptions and/or someone behind the other counter who can sell medication and take drop offs. This is what happens at other Boots, no idea why this one is so bad.
February 2024 by Heidi Head
Easy to find things and well stocked
February 2024 by Tracey Farhall
Absolute nightmare here, took my prescription in two weeks before Christmas and they still haven?t done it and it?s now February, sick of being fobbed off, I?m a diabetic and they have left me with no medication!!!!!!!
February 2024 by Zsofia Dobo
Absolutely horrendous staff. I will never shop at Boots ever again. I just finished selecting photos to print and was in the middle of paying when a staff member came over to pressure me to abort the transaction and come back tomorrow or do it online because the printing will take a while and they were closing and they couldn't be arsed to let me finish. They will never get my money again, and you should avoid these clueless people. Literally it was just a self service machine and she just had to do the opposite of customer service as she was too awful to leave me alone even. I don't know what training this staff gets, but definitely it's wasted on them.
February 2024 by Gary aked
Very helpful staff on medical desk next to prescriptions
February 2024 by carol harris
Calling for four days to see if my dads chemo medication ready for collection, not a single call picked up. No email contact available.
January 2024 by Vignesh Kumar Sundararajan
I never made a bad review until or unless is necessary. Today we have purchased 3 - 4 products at boots and the sales persons did not notice that we went to the till and made a purchase and surprisingly we didn?t receive a receipt for some of the products that we bought. However we had a proof of payment which I have showed when they were mannerless.First and foremost thing that I would do is look in the cctv camera and make sure there is some suspicious thing happening. Then I would reach out and seek clarity. I didn?t like the way they approached and started accusing us for no reason. End of day it?s us we had a worst evening and thanks for ruining our day. Appreciate your help and support! Thank you so much ?
January 2024 by Steven McGrath
Needed to collect an overdue repeat prescription from the chemist but had to queue for 30mins. I've no idea why the queue was so long at 9am, excess demand or short staffed, but I could see the staff were stressed not helped by one customer venting their frustration.
December 2023 by Carlo Nice
New manager caused enormous delays in everything!I waited 9 days to collect my prescription,ridiculous!!Changed my pharmacist immediately and not surprised that google stars going down and down and down?..so quickly.
December 2023 by Neil Ould
I recently visited Boots Horsham to purchase a Christmas present for my partner. I wasn't sure what to buy but I met a very helpful member of staff called Summer and she went out of her way to help me. My partner was over the moon with her present. So 10 out of 10 for customer service and especially Summer.
December 2023 by Passive Agressive
Appalling phone service. Disgraceful. It takes up to an hour for anyone to pick up the phone
December 2023 by Suparna Mondal
Unfortunately google doesn?t have an option for negative review so had to place 1 star??Horrible experience at store, waited at Mac store at least 15 minutes and no one show up ?I can fully understand if a dedicated person was in break, but someone should fill in or we expected some good behaviour from the employees.?I have no idea why the store is open if no one has any positive attitude to assist ?