September 2025 by Maddy Copping
No chance of a till manned by staff. Huge trolley, endless trying to search on self checkout for loose vegetables.
Then have to scan till receipt to leave. Once they have facial recognition it will feel very over bearing.
I'd rather go somewhere I'm treated as a customer not a potential shop lifter.
August 2025 by Sharon Grayson
Great store, easy to park
August 2025 by Sue Wood
Lovely, well organised and clean store with an excellent range of products.
August 2025 by Storm Quintiliani
What you would expect
August 2025 by Kim Corton
Great local shop has everything you need
August 2025 by emma Vv
Appalling behaviour and policies
The ?new ? check out system is contrary to basic assumption that you are not guilty unless proven otherwise. Need to scan a receipt to exit: half of the time it does not work. Try doing it with your hands full and children? absolutely discriminating against parents or people with special needs. Avoid this shop like the plague?.
August 2025 by Charles Moore
Great for icing suger!
August 2025 by Luke
Huge store and only 2 out of 5 tills with staff.
August 2025 by Paul Vallis
Definitely overpriced, average quality products run without pride
August 2025 by Pauline Hughes
Clean and friendly staff
August 2025 by Mark Schons
Freezers in lunchtime meal deal and main freezer section broken meaning I had to go elsewhere to complete my shop,
Store appeared dirty, run down and understaffed
July 2025 by s connors
My local. Very friendly staff , wouldn?t do their job. Only gripe is they move stock from aisle-aisle, however I?ve asked , and it?s the suits who make the decisions. Apart from that , yep, great store.
July 2025 by Oyinmiebi Perebo
Staff are well groomed and ready to help
July 2025 by Elaine Bowen
Excellent all round shopping experience. Really impressed with the FreeFrom range of foods on offer with Frozen/Fresh and ambient choices. The best range of all the local supermarkets ?
July 2025 by Gleena Goriel
Just for clarification, the 5 stars are for the quality of the merchandise.
I used to love Sainsbury's HaywardsHeath, and grocery shopping used to be a nice experience, but not anymore. This is because all of the staff / customer service staff are preparing online shopping while customers are doing their shopping. There are too many of them, and they race through the Isles unbelievable as some of them don't have customer service manners, yesterday a young lad hit my trolley with their big trolley and he didn't apologised properly as he was in a hurry to complete the online shopping, it looks like a racing grond not supermarket, and to topped up there's always that one that rides that machine to clean and sweep the floor and Isles, when they should have the store clean when the open the doors for customers in the morning,
And the other annoying thing is when you finish shopping in he morning you don't see anyone at the checkouts, when I asked the customer service or floor manager I was told you go and use the self checkout then I said but my grocery is a lot he said no you can do it.
Now, do you call this customer service?
I think we should say RIP to manners and customer service at Sainsbury's.
