January 2024 by Charles Moore
Fan-doobly-tastic!
September 2023 by Cathie Pomfrey
Staff are very helpful. I'd give 5 stars if O2 didn't keep putting up my monthly payments every year!
August 2023 by Ian Robb
Very knowledgeable and friendly staff
June 2023 by Lionel Stanbrook
I was helped a great deal by Chloe who made sure i understood everything. I had been driven to confusion by the web site's appalling service and was about to give up on O2 so thanks, Chloe!
June 2023 by Wendy Smith
Helpful knowledgeable staff
May 2023 by Symoon Dodd
Went in, discussed a new contract, they had the phone I wanted but then couldn't be bothered to set up the contract as there was only 30 minutes until closing. Wow. Just wow... Sticking with EE
April 2023 by Catherine O'Sullivan
Dropped into the store late on a Saturday wanting to pay a bill to close down a data contract. Store team were super friendly + helpful and got my issue resolved quickly, despite being ready to close up for the day.After heaps of frustration going in circles with automated phone + online chatbots, it was a relief to speak to a lovely customer service team who were willing and able to help.Been with O2 for years and it's disappointing that 'customer service' is now automated channels, which are incapable of handling anything challenging or unexpected. Meanwhile you've got great in-store human teams who are encouraged to push existing customers into self-serve support channels rather than offer in person advice. It's not a great customer experience.Do better O2 + thank you HH store O2 team.
December 2022 by Anthony
Service was great and all questions answered whilst being made to feel welcome and valued.
November 2022 by Steve Sparrow
First class the young man that helped me me was great he set up my phone explaining everything as we went and made sure I was on the wright plan . I would recommend the o2 shop 1oo%. Well done much better than doing it on the phone
October 2022 by simeon vasilev
We went to purchase new phone for my wife in store as we had questions regarding switching to different plan with new device and cancelling current one. We had no assistance at all all that we got is "you can do it online" and "why don't try online". We had queations regarsing device and got no help at all. Very disappointed. And even the reply on this comment is please visit our website.
October 2022 by Elle Dawn
Super helpful staff, went to pick up a click and collect. In and out in 5 mins
September 2022 by Mark Peacock
Fantastic service and very knowledge staff
July 2022 by Ewan McDonald
Went it for a browse and came out with a new phone! Staff are friendly and knowledgible, store is clean and well presented! Shall return with my better half!
July 2022 by David Barnes
Great service as always
June 2022 by Michael Kennedy
Great service and advice from Michael and Billy on a new contract and various bolt ons with savings. Very happy to recommend the O2 shop in Haywards Heath.
