January 2024 by Claire Elburn
Absolutely excellent, knowledgeable service from both Sasha and John at Haywards Heath.
January 2024 by iain maclean
So far so good! John could not have done more. We felt listened to, we were given great advice and tips on our flooring needs, and we felt comfortable trusting John to look after us. By the end of our visit we were happy to put in our order.
January 2024 by Joe White
Excellent service from Sasha. She helped advice us on their beds and secured us a brilliant deal. Couldn't be happier with the outcome. We went to Dreams and Sussex beds but Sasha was by far the most knowledgeable and really made it an easy choice to go with Carpet Right. Highly recommend. No pressure sale.
January 2024 by Becky Ottley
John Enticknapp the store manager in Haywards Heath was really helpful in choosing the right flooring with us in under an hour.
December 2023 by Debbie West
Went in to store to choose and order lounge carpet, had previously purchased bedroom carpets and level of service was excellent. John is always helpful, there to make a sale obviously but he is not overbearing and clearly explains quote. I wouldn't go anywhere else for flooring
December 2023 by Michelle Hubbard
John, the store manager, was very informative and advised us well. He was very pleasant and friendly. Will definitely go back for another carpet
December 2023 by Coral Penfold
If there was quarter a star it would be perhaps be deserved.The most stressful experience ever received from a national company.The fitters are amazing, but the shop staff, John and Sasha were absolute liars. There seems no communication between their lies?After a year, we have a finished job.Despite: losing a carpet, forgetting the room it was for after John lying to gain information on which room it is. Would it not be best to say you lost our order? Mis measuring , taking advantage of my elderly mum, being horrible to my mum on the phone (recorded John btw you nasty man. To take your mistakes out on her? You said ?we don?t store anything after three months, as it?s your policy? never explained originally!! How horrible to say that to a 73 year old in the non apologetic manner you have!), delaying us for three months, saying ?the problem is they?re delivering it to the Essex branch and cutting shorter bits first? (after having ours on order for months), I DO NOT RECOMMEND THIS COMPANY. Rude, horrible to the elderly and you will hear from my lawyer.Next time we will not be going to John nor Sasha who clearly need to stop lying to their customers.Carpet right I am looking forward to your response.
December 2023 by I Beck
So far so good (carpets have yet to be delivered and fitted). I wanted to particularly praise Sasha for her very considered manner and her professionalism, polite as can be. She explained the whole process to us, steered us towards the best carpet for us, remembered my name from the very start, communicated often and clearly. Carpetright are lucky to have her on board.I also have high praise for the carpet fitter guy who came to check out the house in advance, I think his name was Peter but I might have misremembered. He was the loveliest soul and put my mind at rest about all sorts of worries. He clearly knew his stuff having been in the trade since the 70s.
December 2023 by Louise Campbell
Really great service from start to finish. We got some fantastic advice and guidance from John the store manager and helped us make our decision.Also really good deals on with option of 0% finance helped with affordability.
December 2023 by Jamie Stewart-Brown
Shambolic to say the least! I loathe to leave negative reviews however, I feel justified in doing so. Initially our experience was good, we visited the Haywards Heath branch and John provided us with a quote- 3 bedrooms, stairs and landing. A few weeks later we went in to order and arrange fitting. We gave measurements from our floor plan which was accepted and fitting booked for 6 weeks after. My husband received a call 2 days before the scheduled fitting to say they didn?t have the measurements and therefore would not be able to go ahead with the appointment. My husband explained that we had given the measurements when we booked the works in branch but was now advised these were not adequate and that they would have to send out someone to measure. Someone came to measure and then we received a call to say they didn?t have enough carpet to fulfil the order and that it would have to be completed after Christmas. We had already ripped up and disposed of our old carpet so we?re left with bare floorboards with a toddler and dog. After phone calls back and forth, they agreed to go ahead with the bedrooms and the stairs and landing could be done at a later date and we would not have to pay for the fitting fee twice. Cannot fault the fitter, Joe- although it should have been a 2 person job as my husband had to help carry in the carpet as it was too much for one person. The date for the landing and stairs came and once the fitter had left (we had to pay for the fitting fee again despite carpet right saying we wouldn?t have to) we noticed the carpet was completely a different thickness by about 0.5cm? clearly the lower grade of the same range and not what we paid for! Happy to take your money and no doubt their commission but reluctant to help past that point. Extremely disappointed
December 2023 by Steve Owen
Spoke to John at Haywards Heath branch today to order three carpets and I am pleased to say he was so helpful and polite made my experience very easy. I will be definitely getting my carpets off him in the future
December 2023 by Sam Monson
Really great experience with a knowledgable store manager and was able to take us through all the options. The matress has been great since we bought it and matched all the specifications we asked for. Thanks John for all your help.
November 2023 by Richard Salisbury
John was very helpful and knowledgeable. Narrowed down our options as per our requirements in a relaxed and friendly Manor.
November 2023 by Rebecca Barnard
Great service from John in the Haywards Heath branch. He was friendly, helpful and gave us great advice so we got the best carpet for our cottage, at a really good price too. Thanks
November 2023 by Richard Holdsworth
Great service. Helped out by John the store manager who gave great advice on what carpet we needed and quickly sorted our order and fitting date.
