August 2025 by Pragnesh Patel
Krupa at Gatwick North Terminal Starbucks made a perfect coffee with great care and a smile?truly brightened my day!
August 2025 by Narinder Kumar
Happy and energetic lady Shama- you are so kind and so helpful.
August 2025 by Rajindra Kumari
Shama is a star.
August 2025 by Ian Cole
All good. Simyan and Shunemi Did a great job serving, cleaning and stocking up.
August 2025 by Michael Farrer
Great service from Nathan on ordering but drinks were a little slow to come out.
August 2025 by Dhaivat Mehta
Great experience - Nayan served us today and he did an amazing job. Nice attitude and always welcoming. Kudos for making it a memorable experience.
August 2025 by Emma McAvoy
Great service from nayan before my flight, thank you!
August 2025 by Alexandra Woolf
Nayan was great
August 2025 by Isabella Ward
Nayan was friendly, efficient and considerate. Thanks for the great service!
August 2025 by Maz De roxas
Worst customer service I?ve experienced at any Starbucks worldwide. I?ve visited many branches across different countries, but the service at this one was truly non-existent.
I made the mistake of placing a mobile order, thinking this was the correct Gatwick location (it?s the only one that shows up on the app under Gatwick). When I arrived, a staff member, a lady with an Indian/Pakistani accent told me they don?t accept mobile orders and that I should?ve picked it up at a different store. Fair enough, but when I explained the mix-up and asked if there was anything they could do, I was met with zero empathy or effort. She bluntly told me to call Starbucks or cancel it myself, no apology, no customer service, just a cold response as if it was entirely my fault and not their concern.
The way she spoke to me, and how the situation was handled, was shocking, especially in front of other customers. For a £6 coffee, I just let it go, but it really left a bad impression.
Starbucks management should really train their staff here on basic customer service. Not acceptable, especially at an international location like Gatwick.
August 2025 by Manish Bhardwaj
Thanks for the wonderful service.
Callout to the exceptional work from Simran who returned the passport for an elderly traveller right in front of me. Considerate, kind and respectful great job guys.
August 2025 by Safia Mekaoui
First of all, the person at the till said they don?t scan starbucks cards which I have never seen in my life before. Second of all, that tiramisu frappuccino is everything except a tiramisu frappucciono. It tasted all like coffee. I have been drinking it in several places but this was my worst experience ever. I will never have anything from this Starbucks ever
August 2025 by emily liu
Nayan is really attentive!
August 2025 by emmanuel agyeman
Anu gave excellent service with a lovely smile
July 2025 by Claire Munnelly
Gabriel was very helpful and efficient
