March 2024 by James Robbins
Nice collection of goods but the customer service is appalling.
January 2024 by Yvonne Azzaro
Bought a pair of havaianas for my holiday and have cut my feet to pieces.Very sore and can't put nothing on my feet
January 2024 by Marco Rubertelli
I went to this shop with my girlfriend during a holiday in London. The facility is inside the North Terminal of Gatwick Airport just after security. The place is shared with other brands and only offers Harrods branded items such as bags, soft toys, mugs and other items. Prices are the usual ones from the main store in central London. I found this choice very useful for purchasing a gift that you forgot to take during your holiday, before boarding the return plane.
January 2024 by Samantha Nordio
Unfortunately I have to give a negative review even though I really like the brand because the lady at the checkout (blonde, short hair and robust) was very rude and rude as she didn't want to give me another bag after mine had accidentally broken and kindly I asked if I could have another one since my purchase was a gift. With one RUDE word!
January 2024 by Mike Barber
Staff were absolutely awful. Looking to buy a mulberry bag and the kid who was serving didn?t have a clue, was rude and acted like it was an inconvenience me spending money on such an item. I asked for a mulberry dust bag (as is standard) and he said ?oh really? I suppose I could get one for you but I?d have to go and get it?!!! Amazed he even got a job here. Woeful customer service and experience.
December 2023 by Sèamus Cameron
Grab your last minute bits & pieces here.
November 2023 by D M N
It?s a ok little store with quality items as you would expect from Harrods, The customer services needs to improve
October 2023 by Miguel Angel LC
Gran centro comercial y de obligada visita si vas a Londres. La decoración y la sensación de orden son sencillamente impresionantes. Para subir o bajar de las plantas recomiendo utilizar las escaleras mecánicas ya que están decoradas con motivos egipcios y un gusto exquisito. Los precios (para un español) son altos, como todo en Londres.
October 2023 by Lauren Mitchell
Tiny harrods store at Gatwick airport, we had a look round while we were here but couldn?t find anything we would really want to buy. As me and my brother were the only relatives travelling to Scotland for our grans 90th birthday we were told by our dad to spoil her with chocolates from harrods so we searched for something nice we could get for her - my brother picked up two boxes and went to pay he was delighted to get a harrods bag but at those prices it won?t be a regular thing when travelling through Gatwick.
October 2023 by nax p
Your cashier at this time is really rude. I am shocked, and it seems you're fixing the problem. If you'll just read all the comments is because of the staff and the same lady on the cashiers. Horrible. If ypu need more details, I will be happy to provide you with the details. Horrible service!
September 2023 by Antonio Peral Cuenca
Just unpresentable. They refused to give us more than one paper bag per family, regardless of the quantity. At first they didn't even want to give us 2 invoices because 2 families went together at the checkout. I take my purchase and line up again, I get them to charge me separately, when I get to the cash register they keep denying me the paper bag because the manager had already told me 1 bag per family, we showed her the passports that we were 2 families, We called security, because I refused to take the purchase in my hands and even an English woman who spoke Spanish apologized to us for the embarrassment of others.The person in charge is arrogant, they treated us with contempt, I suspect that for being Spanish.At the exit and in defense of other Englishmen they offered us their own bags asking us for forgiveness and that not all Englishmen were like that.
September 2023 by Stathi Fotiadis
The arrogance of the old blonde lady at the cash machine was outrageous. We paid separately with my partner and when we asked for a second bag they denied saying that it?s ?harrod?s rules? one bag per transport. They didn?t even know if we were heading to the same place. Worse than the ridiculous and arbitrarily made up set of rules was her condescending tone and attitude. I obviously left ?
September 2023 by Osama TAWFIQ
Terrible customer service!Bought two separate gifts for my relatives, refused to give two separate small bag!!Unbelievable!
August 2023 by N P
Awful staff. Rude. Ungrateful. Unhelpful. Made the experience entirely unpleasant.
July 2023 by D Shaw
***WARNING YOU CANNOT REDEEM YOUR HARRODS POINTS AT THE AIRPORT STORES***We were fortunate enough to become harrods gold card members after spending just 5 days in London and shopping at harrods every day, only to arrive at Gatwick airport and find out we were unable to redeem our £55 reward points at the airport store, ?only available to redeem in the department store?. As we are now leaving the country we have now lost the option to spend the £55! We would have spent the points yesterday if we were aware of this! Very disappointing service from Harrods.