December 2023 by K C
Lovely shopping experience. Shame it doesn't have any wc's otherwise it would have got 5 stars.
December 2023 by Paul Dean
Yet again, argumentative staff at the click and collect counter! Having booked in online to collect the item, I was greeted with - you need to book in, stated I had, said I hadn't etc. Item was behind the assistant and had clearly been brought out. No need to be rude or condescending to your customers Waitrose, (especially when you are wrong ... again!)
November 2023 by John W
Got everything I needed. Its a shame that ot has lost so many tills to make room for the self scan part, but I have to say it kind of loses a little finesse that's you associate with waitrose.Produce good and we left woth all we wanted. Staff ere are on the whole amazing, very helpful, polite and offered advice when needed.
October 2023 by James Bodsworth
Great store, well stocked.....but probably the coldest supermarket in the UK from coming from someone who doesn't feel the cold. It doesn't make you want to look around, and their overheads to maintain that temperature must be huge.
October 2023 by Cressida Tremonti
A backwards step. I just visited waitress East Grinstead and they have reduced the number of manned trolley checkouts and are forcing customers to use self checkouts. Whilst this works for express grocery shops (co-op forest row for example) it will cause much longer lines for people who do large weekly shops. I think the only option is for me to start using Sainsbury's again - what a shame
August 2023 by Rudy D
Great Waitrose shop, friendly & helpful staff.
May 2023 by Jayne Marsh
Cant believe you are forcing us to have your loyalty card
April 2023 by Gordon
Excellent produce: fresh. Their own name products are very competitively priced.
April 2023 by Gillian Glover
Clean store, quality products. Some empty shelves. Helpful staff.
April 2023 by Leon Brown
One of the larger Waitrose stores I've been to. Has a deli counter and fish counter rolled into one.There main car park is usually full (it's quite small) but the overflow parking always has spaces. Other than that, it's a Waitrose.
March 2023 by Bella
A wide variety of good quality products. Helpful staff and a clean store.
February 2023 by Shadow Tours
A bit of quality here in both the products and the staff. I avoid last thing on a Sunday because the yellow label hunters are out in force and boy are they vicious. Note to yellow label hunters, this is a supermarket not a food bank.
February 2023 by Emi Glover
This Waitrose store is a great choice if you?re after quality ingredients and products. Hence it?s more expensive than Sainsbury and obviously Aldi. Their veg and fruit section, fresh juices and the bakery are amazing. The vegan/vegetarian aisle is not as comprehensive as in Sainsbury. I like that they sell Fiji water, which I frequently get. My personal product highlight is the San Nicasio chips made with olive oil - super yummy. Overall a great store, but price-wise not very budget friendly.
January 2023 by davina nash
Just to thank you all at Waitrose in east Grinstead for all your help and Kindness we are going to missed you all when we are down we will pop in see you all hope you all like Flowers and card take care from Emma and Davina Nash xx
December 2022 by Lloyd Bennett
Great service from the lady Stacking shelves last Wednesday eve who helped me to locate the racks of pork ribs.I went to the fresh meat counter and was told that they didn't sell racks of ribs.I then began to look for chicken and the lady overheard me telling my wife that they didn't have any ribs and she stepped in to assist us.10/10 for the staff member and 8/10 for the store.
