March 2024 by christina dupont
Probably the best experience I've had when having an eye test and purchasing glasses. All staff were super friendly, explained everything in detail and went above and beyond to help. Wouldn't go anywhere else now!
February 2024 by Evgeny Kopunov
Can?t wait for my next eye exams!Great experience, exceptionally friendly staff. I was made to feel welcome, and had complete trust in the optician, who did a dry eye test that other firms never bothered with. Very happy with the visit.
October 2023 by Stephanie Knight
Lovely staff friendly and helpful. A decent selection of frames too.
August 2023 by Theresa Baker
Kind , professional and they showed the utmost patience during my contact lens trial, and put me at ease . I highly recommend them, best opticians in East Grinstead!!
August 2023 by Nigel Houghton
Helpful staff and the optician was extremely thorough when conducting my 2 yearly eye examination. I have had retinal tears in the past and she was concerned with one particular area of my eye. She referred me to East Surrey eye clinic where I was quickly seen and assessed. Very impressed with the care I received from Vision Express.
August 2023 by Emi Glover
I visited Vision Express an eye test due to persistent headaches and my GP wanted to rule out eye issues. Customer service is great in store. I was welcomed as soon as I entered the shop and taken to the test rooms. Graeme and Maria were excellent in explaining the process and findings of the tests in detail. Equipment is modern and the shop was sparkling clean everywhere. Thankfully no issues with the eyes and no prescription was needed. Highly recommend ?
March 2023 by Lynda Gordon
Very helpfull friendly nothing to much trouble
February 2023 by HJ Quinn
Fantastic, Fast, Friendly Service. They managed to repair 2 x pairs of my glasses in record time - 10/10 (OR IN THIS CASE 5/5)!! :-)
December 2022 by Jessica Ward
Top notch good old fashioned customer service - a rare thing these days - with genuine warmth and gentle humour. Paul, Vee, Martina and Jodie are extemely polite, patient and professional. I noticed that not only are they very respectful towards customers, but also towards each other, and work as a team. Paul spent a lot of time helping me choose spectacles and never made me feel like I was being a nuisance. When I got home I managed to find my last pescription from 2018 and realised that my long and intermediate vision hadn't changed that much, and that my current varifocals are still ok - completely my fault as Vee the opthamologist said without my last prescription she couldn't say if there was any change. I rang at 4.45pm to say I only needed new reading glasses and would it possible to change the varifocals I had ordered to these. I was expecting a frosty response, but Paul was so kind and accomodating, and didn't make me feel awkward at all - in fact quite the opposite. They close at 5pm, but were still happy to get my glasses sorted and were very patient when the card machine took three attempts at a refund, meaning they were late closing. At no point was I made to feel uncomfortable or that I was being a pain. Well done EG Vision Express - 5 stars well deserved. You are definitley my first choice for my next eye test and specs. Thank you so much.
December 2022 by Duncan Freehold
All the staff are so friendly and knowledgeable. Everything is explained in detail.Fantastic service when in store and you never feel rushed into making a decision.
December 2022 by David Maitland
Great service good prices and very polite and friendly staff. Could not fault any part of my visit
October 2022 by Deborah McTernan
You all made me feel like a VIP at your branch in London Raid, East Grinstead and your professionalism and warmth is second to none. I will deinately be staying with Vision Express and will be recommending you to anyone who is thinking about changing opticians.Thank you all so muchDeborah McTernan
August 2022 by Julia Smith
Very friendly knowledgeable staff. Felt like my eyes had passed an MOT. Fantastic
July 2022 by Sascha Kunze
Super friendly staff. With honest and sound advice. Very fast service too. Highly recommend
June 2022 by Andres Villamar
Extremely polite, helpful and properly advised to the right product.It is a bit more expensive than the competitors but superior regarding the handling diversity. This is why I want to make it clear that Vision Express has been excellent.Sadly, I have experienced a rather awful treatment from the competitor having race profile and dismissing all my questions to halt my enquiries. And not by one but 3 sellers at the store.
