November 2023 by Trevor DC Gamble
A great local postal area base of operations from which comes out all of the East Grinstead area rounds people. Good counter staff area service but open at increasing limited hours these days. Amazing how many postal people work out of here. Otherwise an interesting building in local history also. With that high up loading area mechanism for lifting and lowering heavy sacks of sorted mail to the pavement below. For loading onto carts back in the last days of the Victorian era up till WW1 Edwardian times probably. Before the invention and wider adoption of motor vehicle transportation.
November 2023 by Jacob Honeywood
Awful company took them a week to deliver a phone with next day delivery you disgusting company. NEVER ordering with a site that delivers with Royal Mail ever again.
August 2023 by Sascha Kunze
Service is good opening hours are really inconvenient
January 2023 by Rich F
They couldn't be bothered to locally deliver parcel on date specified. I rearranged delivery from this office as I work 9-5. That rearranged delivery never showed up & they sent parcel back to sender! Beyond appalling.
January 2023 by Steve Thompson
Absolutely rubbish service, took parcel back to post office, even though I've asked for all parcels to be left in safe place as I can't get to collect because of rubbish opening times, bloody waste of space.
December 2022 by Anthony Sturley
Opening hours are ridiculous. Not serving customers well at all.
August 2022 by Mike Kendall
Made a special trip into town at 08:30 to find that the office was closed due to strike action even after checking online. Annoyingly I thought all the people outside were queuing when actually it was the workers picketing.
July 2022 by martin cresswell
Opening hours are a joke.Got a card through the letterbox for a missed delivery with totally wrong opening hours on it which resulted in a totally wasted journey.Staff are friendly enough and very helpful - I respect them for having to work with understandably frustrated customers.If they cant provide a better service than this then perhaps its time they were stripped of their monopoly but even better revert to decent convenient opening hours and stop using covid as an excuse for poor service.
March 2022 by Robert Hoogstraat
According to Google Maps it opens at 8 AM on week days. The closing time is not mentioned,. Today, Tuesday, it was closed at 2:30 PM, just when I wanted to go and pick up mail from my PO Box. I can only go and pick things up in the afternoon.
November 2021 by Mann'sMint
The opening times are completely different online to what they are on the door. I've turned up twice now to pick up a parcel, only for the place to be closed. What's more I tried to call multiple times before the second trip to establish if they were defiantly open, but I think the phone line is broken as there would just be an awful hi pitched beeping noise every time. Please sort both of these issues out.
September 2021 by Amanda Evans
All singing and dancing advert about their new collection service. Problem is they don?t bother to turn up and collect your item and when you call to complain you get a very stroppy customer ?service? assistant. He was bordering on rude and despite saying sorry he was defensive and clearly wasn?t sorry but couldn?t care less. I thought you wanted your business to survive Royal Mail. Not with customer service at this level.
July 2021 by A Mann's Mint
The opening times are completely different online to what they are on the door. I've turned up twice now to pick up a parcel, only for the place to be closed. What's more I tried to call multiple times before the second trip to establish if they were defiantly open, but I think the phone line is broken as there would just be an awful hi pitched beeping noise every time. Please sort both of these issues out.
July 2021 by Gary May
We had a parcel delivered today when we were out. The tracked parcel was left on our front door step in full view of everyone but the worse thing was that it was pouring with rain, the cardboard box was soaking wet including the contents.Why are the opening times of the office different to what is printed on the card put through the door to the opening times online and different again to what is on the door?
July 2021 by the sing cory
If only I could give 0. Unreliable and takes forever. Don't use them ever
September 2020 by Kamila Galvez
AWFUL customer service. I had a parcel that has been lost, wasn't delivered to my house, I spent 2 weeks trying to contact them, no one picks up the phone. I walked in one day to ask them what?s going on, they told me they?ll call me, and never did.
