September 2023 by Don Knee
Collected a new mountain bike this afternoon, and queried that the hydraulic brakes were correct, as they seemed different to what I ordered. Was told that the Tektro brakes on the bike are made by Shimano. They could not bring up the details of my order in store due to system problems. I showed them their own website, with the bike specification listed as having Shimano M400 brakes, but was assured that they were the ones on the bike, just differently named. I took the bike, and checked just now: Tektro and Shimano are entirely different manufacturers. I have not received the bike I ordered.I look forward to the issue being quickly resolved, and being able to rate the store better. One star for now.
August 2023 by David Maxwell
I had brilliant service from Austin, Lara and Mel at the East Grinstead store yesterday. They went out of their way to sort out the paperwork, get me the best price and sign me up to the Motoring Club. I turned up an hour before my appointment but they started the fitting right away. Really excellent, friendly customer service.
August 2023 by Justin Martin-Lawrence
All the staff at the store could not be more helpful in fixing my daughter's bike. It had been troublesome since we purchased it and Austin and Team (sorry forgot some names!) worked hard to get everything sorted out. I would not hesitate to use the bike repair service or purchase a bike from them next time.
August 2023 by Tray Reipond
Recent visit to East Grinstead branch for a replacement bulb & fitting. Signed up to motor club and the 2 lovely young ladies who did the work were lovely. So nice to see women in the role too though the tales of the male customers and misogyny they encounter from them were very sad. I hope the manager tells the customers involved to leave. Great service..Great help
August 2023 by colin clarke
We took 2 bikes for their free Health Check on Sunday. Lara was brilliant, very knowledgeable and great people person. Service we received was excellent and would highly recommend.
August 2023 by Andre Prudent
Really helpful branch. I had an issue with my top box fittings by different branch and they resolved the issue. The store manager was very professional and helpful and she resolved my issue, her staff were also very helpful too. I would recommend this branch to anybody especially if you want anything fitted to your car
August 2023 by Josh Axten
Shocking service! My bike was booked in for a service (for an important race looming) at 5:30 which was confirmed by email. When I arrived I was informed that no service could be done and that I could not leave my bike over night to be serviced in the morning either. This is because of ?Health & Safety? reasons.How you can?t call a branch directly is just dated and not what should be expected in the 21st century.
July 2023 by Gina Millard
Brilliant staff with so much patience fitted new brake light on my old car. A difficult job but they would not give up till it was fixed. Thank you so much for all your hard work. Highly recommended
June 2023 by Tony Wheeler
Excellent service from Rhiannon today who came to help us getting out car ready for a European trip. She was a star and saved us so much time. Also, Lara was super too and the pair of them both great ambassadors for Halfords. Thank you both for all your help.
June 2023 by Scarlett Squires
Very good customer service from nick who fitted my headlights and made sure they were all working properly before I left. He started on it immediately and it was done by the time I grabbed some lunch from the shop , thanks
June 2023 by David.4
Ryan spent time making sure the items I needed were correct and then assisted further by selecting them from stock. Well done and thank you.
June 2023 by Alan Wade
An excellent and professional service from Austin in n East GRINSTEAD. Job done in a couple of hours for a very good price. Thanks
May 2023 by Mary Hemmings
I went to Halfords to ask if they could fix the mirror back on my wing mirror. The young woman got the necessary materials and fixed it immediately. Brilliant very polite service
May 2023 by Katie Farmer
Sindy the mechanic was absolutely divine so helpful and kind to me and my son and didn?t judge my total lack of car knowledge at all! Thankyou Sindy for helping us!
April 2023 by SARAH CUSACK
Fantastic service, walked right in and car done there and then. Great customer services and knowledge, thank you!?