October 2023 by saffi angelane
Very good staff helped me get trousers for work. Thelma , Sam and Emily thank you :)
June 2023 by shazi shazi
One of my favourite brand
May 2023 by ????? ???????????
No maternity wear in store!!!! Why????
May 2023 by Emily Green
Went to the Crawley branch today, good range of clothes, tried on a pair of trousers, no staff looking after the fitting rooms so walked straight in, there was what I think to be chewing gum stuck to the wall of the cubical. Went to pay, the staff member at the tills was serving someone, they went off to find her order, leaving my standing there waiting for an unnecessary amount of time considering there was a member of staff right by the tills and another watching from the other side. No communication, no ?I?ll be one moment? or ?I?ve just got to collect an order I?ll call someone to serve you?. I eventually asked the person stood by the tills if they could serve me and she did. I?ve worked in retail for 10 years, all it takes is a little chat or 30 seconds to serve 1 person.
April 2023 by Margaret Brown
Always liked going into New Look but recent visit reminded me of going into a warehouse. Being unable to use stairs i always use lift. But when wanting to go back down the lift was full of boxes and hangers. There wasnt one member of staff about. I had to push boxes to make just enough room to get back.downstairs. Needless to say i dont think i will be going there again
April 2023 by E.K Khan
Very diverse collection of new and in-sale items as well.
January 2023 by Megan Bennett
Friendly helpful staff, have now bought from new look twice with all the tags being left on meaning I?ve got to go back to town and pay for parking to get the tags off
December 2022 by Vanessa Louise
I regularly go into New Look in my town centre some of the clothing they have online they don't have in my town centre store they got Quiz clothing which is very fashionable and stylish.
December 2022 by Neil Foreman
Loads of staff on the shop floor but only one serving on the tills leading to ridiculous queues. Very poor customer service
December 2022 by Svetlana Hilton
I had ordered 3 items online.2 I was happy about1 was bigger size I neededSo I need to returnI went to new look Crawley shop to return the item. Was in a queue for a white, only 2 shop assistant on a busy Friday afternoon.Then I was advised that the item is ?Love labelled? and I can not return at he shopHave to use post office or other services to post back. Absolutely stupid. Why I can buy staff online at new look website and can not return to the shop. Had to spend time wrapping all up, do online return and now waiting when the warehouse got it and give me my money back.Never again new look online.Girls at the shop was rude, was ignoring me when I asked for the manager. Then one of them came without name and saying she is a manager. Telling me they are not taking returns. Crazy, absolutely waste of time.You have to say it on a website that items not return to the shop only post office or other services, then people will not spend time!!!
October 2022 by louise geal
V helpful staff !!! Thank you for your help in finding me the coat my daughter really wanted in the black !
October 2022 by Steven Worsfold
Staff aren't very good at spotting sales opportunities and seem to prefer £100+ walking out of the door.
October 2022 by laura hawkes
Big newlook, different clothes brands in there too, great shoe selection upstairs!
September 2022 by Kerry James
No shopping baskets makes shopping very difficult but the clothes are nice
September 2022 by Kerry Weston
No shopping baskets makes shopping very difficult but the clothes are nice
