November 2022 by Sivakanth Balaraja
My wife is trying change surname for her account for 6 years. Changed several times. Still not changed. ?
November 2022 by Malcolm Richardson
Long waiting keeps repeating go to online, no good for my issue, waiting time horrendous?
August 2022 by M C
Doesn?t need too many words - the previous 1 stars say it all. Dismal customer service, woeful rude staff, and a shop that is more like a basement warehouse. Should close it down and sack the staff.
March 2022 by louisa caroline
Disgraceful customer service from ?Steve?. New policy of one person in the queue at the till at the time because of social distancing and privacy! Can?t see it being social distancing if they are gathering everyone at the bottom of the ramp. I explained that NatWest no longer treats the customer in a person facing role which I believe banking should be. ?Steve? was very defensive and not understanding what I was trying to say or rather really didn?t care. When my transaction was done he turned away and I heard him say that I could always go across the road. I asked him to repeat what he said and he said I could always go to Lloyds!! I have never been so taken aback by someone who is being paid by his customers with absolutely no regards for them. Disgraceful. I hope his Senior management see this and they too realise that when you go to a bank you do require a level of customer service and not everyone wants to deal with a machine. Very disappointed. Customer of 40 years
March 2022 by Hishaam Ahmed
It is very good it is. The service is good the service is
August 2021 by cat suasages
Disgusting customer service. Wanted to withdraw a sum of money, got bombarded with questions as to what the money was for and that they wanted to see invoices/quotes for items being purchased. Not too sure how I can provide this until I have actually purchased the item! I came prepared with my ID but they still wouldn't allow me to withdraw the money. They said they were only trying to protect my interests but why bombarded me with questions as to what the money is for (which is none of your bloody business) what is it to you what I want to spend my money on! you can protect my interests by confirming my Id and going through security. I will be looking into closing all my accounts with NatWest and transfering my money to a bank that will allow me access to my money
July 2021 by Adam Nazarko
Place is a joke.The left hand has no idea what the right is doing, they have a queue of 20 people outside and only one person on the desk?...plenty of space inside but they would rather their customers queue for an hour to make a bank transfer than to put one more person at the desk.Terrible servicePoor managementextremely inconvenient
July 2021 by Lisa Kirby
Disgusting customer service. Wanted to withdraw a sum of money, got bombarded with questions as to what the money was for and that they wanted to see invoices/quotes for items being purchased. Not too sure how I can provide this until I have actually purchased the item! I came prepared with my ID but they still wouldn't allow me to withdraw the money. They said they were only trying to protect my interests but why bombarded me with questions as to what the money is for (which is none of your bloody business) what is it to you what I want to spend my money on! you can protect my interests by confirming my Id and going through security. I will be looking into closing all my accounts with NatWest and transfering my money to a bank that will allow me access to my money!
July 2021 by Sasha Davis
Worst bank, unprofessional and clueless staff. The list of issues is too long to list just avoid NatWest all together
September 2019 by Y X
Lovely staff and good branch
September 2019 by Nicholas Saunders
How long before they close this branch down?
March 2019 by Edin Nueva
One of the most accessible bank in Haywards Heath. I thought one of their staff was really helpful in letting us understand about loans, insurance and personal matters that we need to know. She wasnâ??t forcing you to commit to things but she would make sure that you have the knowledge you need to prepare yourself in the future. Thanks, Jane. ð??
December 2017 by Zain Malik
good bank helpful staff
February 2017 by James Champion
Nice modern bank. This branch does seem to change its image often to keep it looking modern. The staff was nice and friendly and greeted when entering.
October 2016 by Asjad Raza
I went there for my mortgage staff was very helpful and provided al the information
