March 2024 by Rai W
I had the pleasure of working with Jack Wallace during my recent car purchase, and I must say it was the best service I have ever received from start to finish. Jack went above and beyond to ensure that I was kept informed every step of the way, making the entire process seamless and stress-free. Even when there were minor setbacks, Jack demonstrated exceptional problem-solving skills and did everything in his power to resolve them quickly.I absolutely love my new car, and I owe it all to Jack's expertise and dedication. The car handover was a memorable experience, and Jack made me feel truly special throughout the entire process. What truly sets Jack apart is his accessibility?I always felt reassured knowing that I could reach him whenever I needed assistance or had a question.Without a doubt, if I ever need another car in the future, I would only go back to Jack Wallace. His professionalism, attentiveness, and genuine care for his customers make him a standout in the industry. Thank you, Jack, for exceeding my expectations and providing an exceptional car buying experience.
March 2024 by Ian Bennett
Assisted by Jack Butcher who was pleasant and highly knowledgeable. Provided an exemplary service
March 2024 by Dunc Oconnorparker
Totally enjoyed using Audi Crawley and Jack Wallace. Excellent service, totally professional with a friendly touch.
March 2024 by Tim Haining
Great sales service made easy by sales executive Mark. Thank you.
March 2024 by Adrian Nistor
At this moment i have the worst experience with Audi Crawley, on 2nd of February at book the car for a noise at one of the wheels, they find the problem on 7th of March( at this time i booked and left the car with them another 3-4 times, every time 3-4 days), even that i told them what is the problem( being at another 3 local garages and they found the problem in 30 minutes). So the service adviser they are never to be seen, they are never to call you back, and they are seling a warranty that they are not covering for anything. Worst customer service ever.
March 2024 by Mike stowell
Mark Critcher at Harwoods Crawley Audi has been amazing throughout the entire process of purchasing our car. Cannot recommend highly enough.
March 2024 by Steve JR
Shocking service - NEVER use Harwood's - EVER!Having bought an RS6 I've had what can only be described as appalling service from Audi HQ and Harwood's Crawley Audi.Here's the shocking list of errors:1. After repairing a small spot of rust on the off-side rear door, the paint shop re-spray the bodywork but spray over the PPF. The service manager doesn't spot it and it has to be resprayed.2. Sunroof starts to leak. Foot wells are soaked. Speak to Audi UK HQ about what has been widely discussed on the internet as an Audi problem. They refuse to acknowledge this and offer no fix. Harwood's then try to charge me £2,500, minus 10% discount, for a new cassette when a £25 Audi approved part would have fixed it. Obviously used an independent garage who fixed it for £25 plus labour.3. They throw in a ceramic coating to say sorry. The body shop doesn't do it. Instead they give it a wash and try to say it's been done. Had it verified from an independent detailer. It hasn't been done.4. Petrol cap cover breaks. They fit a new one. It isn't aligned. Have to take it back to have it done again.5. The rear carbon fibre splitter de-laminates. It takes two attempts for the garage to get it right.6. They washed the car after an inspection. Scratch it. Didn't confess and tried to get away with it. Thankfully spotted it before driving off the forecourt and they fixed it.7. All four diamond cut alloy wheels delaminate. Have to get them all redone. Garage pay for two, I have to pay for two.8. Driver returns my car and curbs it on the way back. Garage pay to have it fixed.9. Side cills come away from lower bodywork. Body shop sticks them back on with sticky pads. Obviously doesn't work and have to fix it myself.Unfortunately I've now come to accept that this the level of service Audi provide and do not respect their customers in anyway. Shame because its a great car, the aftercare just terrible.
March 2024 by Adrian Hobbs
I made an inquiry about an online offer and from the minute I was connected to Jack Wallace at Harwoods through to the point I took delivery of the car I felt confident in both the decision to buy and the process to take delivery. I had a lot of questions at different points in the process and always got a full and quick response which made the whole experience really positive.With Jack's support I came away with a car, which I think is amazing, on a finance deal that I am happy with.I highly recommend Jack and Harwoods.
March 2024 by Dion Parsons
This is the first time that have purchased from Audi Crawley and the first time that I have purchased a second hand vehicle online without first seeing it in the flesh. Although I was reassured re the quality of the car due to the fact that I was buying it through Audi, any concerns that I did have were addressed by Jack, the salesman I dealt with, and the sales process ran smoothly. Jack answered any questions I had quickly and also provided an honest personalised video tour of the car, reassuring me further. Jack was great throughout and provided regular updates and any information that I asked for. Excellent customer service and a very happy customer. Thank you.
March 2024 by Amruth Kanakaraj
Excellent Audi Experience - Darren Ballard Exceeded Expectations!I highly recommend Darren Ballard at Harwoods Crawley Audi! From the moment I walked on the lot, I was impressed by his patience and expertise. He wasn't pushy at all, and took the time to understand exactly what I was looking for in a new car.Darren Ballard's knowledge of the Audi A4 was incredible. He answered all my questions thoroughly, and explained all the features in a way that was easy to understand. He was also very helpful in working with me to find the perfect financing option.But what truly impressed me was the level of service I received after the sale. Darren Ballard went above and beyond to make sure I was happy with my purchase. He even followed up with me a few weeks later to see if I had any questions.If you're looking for a new Audi, I highly recommend working with Darren Ballard at Harwoods Crawley Audi. He's a true professional who will take care of you every step of the way. Whoever ends up dealing with him is in safe hands!
March 2024 by David Hand
Mark is fantastic salesperson, friendly and keen to assist
March 2024 by Ben Thackray
I have used Harwoods Crawley for sales and service over a decade, but this latest experience was the best. I enquired about a used car and within a matter of days I was driving away with a smile on my face. We all know sales experiences can be cringy and bothersome, but Joel was incredibly genial and relaxed and made the whole experience a delight. Looking forward to going back in a few years for more of the same.
March 2024 by Random RedRambler
Recently purchased a car here. Everyone was really helpful, especially Archie who dealt with our sale. He was professional and friendly and made the whole process stress free
March 2024 by Keighley Johnson
5 star service from Jack! The best car sales person I?ve ever experienced. Knew exactly what he was talking about, and I felt confident in buying a car from him. Dan and Jack made the experience so smooth and quick like a race horse!! ?
March 2024 by Duncan Licence
Waited 5 minutes for a sales person to help and gave up without talking to anyone.
