March 2024 by paul turner
Very helpful gent on the front desk sat 2nd march 24. Took car in for clutch check .
February 2024 by Alex Reid
Trustworthy and professional. I've been using Halfords Crawley for +5 years now, and it's safe to say this is a garage that you can trust. In this day and age, there are a lot of cowboy garages, but it's nice knowing this place won't rip you off or do unnecessary work. I think being a part of Halfords would help any garage stay in check, but it's definitely a brand you can trust. On top of that, the staff are always friendly and professional (even get called "sir" which is a nice touch). I think the pricing is very fair, of course it won't be the cheapest like start up garages, but I think for that little bit extra, you can have piece of mind. Highly recommend!
February 2024 by R S
So many people get snobby when it comes to garages stating you have to go to a local independent or a main dealer to get a good service and avoid national chains. But this is not the case with Halfords Autocentre, Crawley. Darren and Josh are absolutely brilliant and really know their stuff. They have almost instant availability unlike an independent garage where you can be waiting for weeks and the quality of the work they carry out is excellent. Unlike just about every other garage I have dealt with, they actually call you with updates and maintain communication throughout. Highly recommended!
February 2024 by tom
Today I went to service my brakes, my wheels have not been off the car since visiting the auto centre which I appreciate was a few months ago now but the wheels have been done up so tight with an air Gun including the locking wheel nut which won?t even fit properly now! That you can?t even get the locking wheel nut off as it has been rounded off prior to even trying to use the locking wheel nut today. They will now need to be cut off, which is now an added expense which I was not expecting to have to pay for. Luckily no one who has driven the car has incurred a puncture and been stuck on the side of the road because you are unable to use the locking wheel nut to get the wheel off because of this. Which 99% I have my 9 year old daughter in the car as well. Very disappointed!
January 2024 by Andy Neave
So happy with the experience, the two guys on the front desk were so happy and helpful. Definitely going back for all my car care. Thanks guys
December 2023 by valentina liva
If you have an urgent matter don't ask them. They won't do anything. Better going to smaller business
December 2023 by Karen Reeve
Excellent service from a very busy team today ? very helpful and friendly staff would thoroughly recommend ?
November 2023 by Niko Hejnrych
You are always busy and even when I asked what is it for you told me next Friday. BTW my car is sorted and ?your? Friday never come
November 2023 by Nick Hounslow
Booked wheel tracking and got a phone call 10 minutes before to say the equipment wasn't working and my appt was cancelled. No offer to reschedule and very short notice. Very poor customer service. Not impressed.
November 2023 by Damian Donovan
Ordered 4 tyres through Halfords website with collection at this branch.Attended appointment to be told tyres hadn?t arrived. Halfords called Customer Service to be informed that the tyres I had ordered and paid for were no longer stocked and the website shouldn?t have allowed me to place the order.Registered complaint with Customer Services who admitted the website shouldn?t have allowed me to order these tyres and as a resolution offered 4 alternative tyres at the same price I had already paid. Went to new appointment to collect tyres and garage refused to give me the tyres as they believed the price I had paid was an error. Customer Services had already admitted the price was an error and that it was their mistake and they would honour the amount paid for the new tyres yet garage still refused to hand over the tyres to me. Registered further complaint and eventually was provided with the tyres.Essentially, the garage wouldn?t provide the tyres even though Customer Services ordered them to and I had to raise a second complaint to get this finally resolved. Will not use this garage again.Service: Tires
September 2023 by Russell Gore
Fast,Efficient,and very friendly service Phil the Manager is a top Man.
August 2023 by Nicolas Herzig
I scheduled an MOT, service, and repair at Halfords. My MOT failed due to emissions. Although surprised, I agreed to a £50 diagnostic. They claimed my Turbo was broken and quoted me an astonishing £1300 for its replacement. When I expressed doubt, the evidence provided was anecdotal: one mechanic said he had the same motor and could "just tell" mine wasn't right.Skeptical and seeking alternatives for the emission problem, I was met with a blunt 'no'. I decided to forgo their services and, with just a bottle of Redex and some highway driving at high RPM, I resolved the emissions issue myself. Additionally, upon seeking a second opinion, I found out that their suggested repairs, costing upwards of £3000, weren't immediately necessary.I saved more than the value of my car by avoiding unnecessary repairs from Halfords. They've lost my trust and business indefinitely.
July 2023 by Pankaj Singh
Booked to change two tyres and all wheel alignment. Booking was for 10:30 AM but was told on the day that they were too busy. Eventually got tyres changed after almost 6 hrs. Made complaint to the customer service, was told someone will contact me to resolve this and compensate me for inconvenience and bad customer service experience, gave me a reference number 20550529. It's been one week but no one have contacted me yet. Should never have used them.
July 2023 by Kate Kirwan
Don?t bother booking an appointment, they won?t stick to it. Only booked for 2 tyres to be replaced, it took them 2 hours, after telling me it would take half that time. Made me late to get kids from school. They could not have cared less. No apology. Really rude. Go elsewhere!Service: Tires
July 2023 by Andrew Shaw
Fantastic service, highly knowledgeable and attentive people. I'm considering breaking something on my car to give me a reason to go back :)
