January 2024 by Chris North
Extremely helpful your not rushed they answer all your questions great experience
December 2023 by Moumita Sasmal
They have really nice collection .
October 2023 by dawn miller
After parking in the relatively cheap car park ,the customer service in d.f.s were lovely very helpful ,but allowed us to try the sofas good job.
July 2023 by Leon Brown
Pretty small DFS located inside the mall. They have a pretty small selection of sofas; no other furniture. Wasn't what I was expecting from a DFS, which are usually large self contained furniture shops.
June 2023 by Jenny Clarke
The lady who works in here is lovely and a credit to DFS Crawley - well done!
June 2023 by S J
Had a nice little chat about our sofa. Friendly man in there discussing our colour scheme!
May 2023 by George Chappell
Excellent customer service. Tracey and Anna were fantastic. Really helpful and would highly recommend them. Can't thank them really appreciate their help
May 2023 by Tony Kibble
Popped in to try out an outdoor sofa advertised by the group. Apparently it isn't available in shops anywhere to view or try.
January 2023 by Big Man
Poor customer service ...my sofa is 2 weeks late and there is no information about it what so ever!!!.Ive tried to call them Ive even been in store myself and they dont know nothing. What a joke.
December 2022 by gregg sims
Tyler was fantastic and explained our options very well. Superb customer care
November 2022 by Alexandru Bogdan Ion
An absolute joke. Ordered 2 sofas and 1 bed. Been told that the delivery time will be 12 weeks for sofa, 9 weeks for the bed just at the very end not even bothering to say is not even made by them. I thought would still be on time for Christmas so is fine. I had the old sofa anyways. Got a call on the 11th week to book my delivery. Great! When I asked, I have been told is for the sofas only. When I started asking questions, they referred me to their 'delivery partner'. Called the so called 'delivery partner' whom told me they never got an order from DFS for my details. Going back to DFS, I have been told that the problem is been raised and I should get a call back from their colleagues within next 72h with an update.168h passed so I decided to call them as maybe they were too busy to find my bed. I have finally been told the truth that the order has never been placed actually and my new delivery estimation date is 12th of January 2023 ? so thats another 12 weeks away from the ORIGINAL date of delivery.I asked the lady on the phone for a solution as this is ridiculous already. She told me she will raise it to the managers and come back to me as soon as possible. Sure they did not! Is more than 5 days since last conversation. Merry Christmas and a happy new year. Sleeping on the floor.
October 2022 by catherine woodcock
Very helpful, non pushy and knowledgeable sales person. Bought 2 sofas.
August 2022 by Chunkus
better than sofa club.
June 2022 by Malcolm Heaton
Great service while purchasing the 2 and 3 seater recliners but the 2-seater was delivered damaged and faulty, an engineer came to inspect it and that was 15 weeks ago and still hasn?t been fixed or a date when the standard components will arrive. I have emailed several time without reply. Terrible after sales service.
March 2022 by Filipp Fox
Customer service non existent. Came yesterday to make final checks before ordering a sofa. No one cared to come and ask whether I needed any help despite me being THE ONLY person in the store! Came today and made 4 rounds around the shop still ready to buy a sofa - what did I get? 3 people chilling in back room talking and enjoying themselves. I assume DFS has too many orders to care??
