September 2023 by S
Normally I don't make complaints and it's a very rare occasion about Day Kweis in West Green, CrawleyI emailed on 7th September 2023 but no response was received.I went in person to the Day Lewis pharmacy at52 Ewhurst Rd, Crawley RH11 7HE this morning on 12th September 2023 around 09.30ish AM.I asked a young girl working there behind the counter if my medication is ready for collection as I ordered it on 31st August 2023 as I had no texts or an update and she kindly explained to me the reason as they were waiting for one of my prescription 'FIXAPOST' is on order and not received yet and that's why I haven't received the text and I said to the young girl that in the future to let me know if there's any delay as when I phone them no one answers the phone.Anyway out of the blue one of her colleague possibly in her late 20's or early 30's saying 'Luckily there's two of us here today and normally just one of us and we couldn't answer the phone' and I said 'Yes I understand and appreciate that but all I asking is someone keep the customer in the know' and she said 'We deal with over 100's of patients and you're ain't the only one'.I was very shocked at her response and quite hurt as a regular customer and felt undervalued and unwanted.If she had said 'We apologise for the delay and we are doing all we can'. I Would've taken that.It was like she was fuming inside with hatred towards the customer for no apparent reason.Anyway to make her happy as she's got too much customers to deal with, once my FIXAPOST is supplied, please remove my details from your system and I will not be using your services again as clearly I am NOT wanted at her pharmacy.I have been using your service since 2008 and always been provided a good customer service but recently it has gone down the drain.It is shame as you are my Local pharmacy and now I have to walk into the Town Centre for a different pharmacy.Also during this drama I have kept myself calm with a low voice and I'm sure you guys have in store CCTV to playback on to see the events.***Please note the young girl was very kind and professional*** and there's no complaints against her.I hope you guys come to a resolution
July 2023 by Liz Pelham
Misleading pricing. Items labelled at one price on the shelf and charged more at the till but staff unable to give a refund for over charge until a particular member of staff was back from lunch. Rubbish service will not be returning.
May 2023 by Ruby R
Just cannot phantom the rudeness of the men working in there! But my pharmacist is closing imminently so no real choice any more and will have to.pur up wirb it
April 2023 by Alison Osborne
Disorganised and especially one staff very rude. Other staff are helpful and clearly trying.
September 2022 by Keshena Allen Poe
Hit and miss do they ever answer their phones? Some really helpful, some really mean
June 2022 by Mark Rochford
Very friendly staff if arranged with your surgery, they will deliver your drug's.
October 2021 by Christine Costin
Efficient and helpful service. Glad to have our anti-flu injections about 3 weeks ago.
October 2021 by Linda George
Quick efficient chemist. Text you when your medication arrives too. Friendly staff
January 2019 by Dom Langowski
Very professional staff, only reason for 4 stars is there is a strange atmosphere here not sure how to describe it, a bit dark and weird.
January 2018 by Chris wright
Very helpful in every way. Nothing to much trouble.
April 2017 by jessica davis
Staff are really friendly
