February 2024 by Marc Skelton
Never answer the phone, the staff are useless, rude and unhelpful its a mission every 6 weeks when I need to collect my prescription.time to start using another pharmacy.Can't see this place surviving much longer anyway.
February 2024 by John McCrory
The pharmacy staff are rude and incompetent, they dispense the wrong medication and then try and blame you.
February 2024 by Jane Low
I have voted with my feet and moved to Kamsons Pharmacy in Pound Hill. Fed up of the long queues, prescriptions never being ready, staff working is messy and chaotic environment, telling me I had already collected my prescription when I hadn?t. I hope the owner of the business reads this and gives the staff the help, training and support they need.
November 2023 by Nick Hounslow
Appalling service as usual. Had to wait 45 minutes to collect a perscription. Do us all a favour and sort yourselves out or close down.
November 2023 by deborah hncocks
I don?t want to even use one star to rate this pharmacy, they are shockingly sub standard in every way.I bought an over the counter item from this chemist and upon opening the box I found an integral item missing from the box. I returned it with the receipt over 2 weeks later as I had been on holiday. I queued for over 25 minutes amongst at least 18-20 other people. The service was in disarray with many complaints being levied at the staff, there were 3 in pharmacy and one cashier, they couldn?t find prescriptions, they sent people away claiming all kinds of reasons and excuses. As for me, I was told Ithat, as I could not prove the item was not in the box when I bought it, I would have to wait whilst they contacted the ?company?In my opinion I was made to feel like I was acriminal trying to defraud the pharmacy. Ipointed out the trading standards laws and consumer protection but it all fell on deaf ears. I have never seen such incompetence.I ask myself are these staff really capable and trustworthy enough to handle prescriptions and potentially life saving medicines, what I witnessed today made me seriously doubt that.
October 2023 by Rod Laver
Dreadful.. huge queues, inefficient operation, lost prescriptions, staff who have forgotten the words please and thank you...You can wait over an hour here to be served and shockingly the staff dont seem embarrassed !!...This place needs and old fashioned time and motion study.....A suggestion why dont have more servers and make 3 queues; prescription, vaccinations, general purchases...I now take my custom elsewhere.
October 2023 by Robin Butler
Never pick up the phone so I have to drive 8 miles each way to see if my prescription is in and half the time it?s not ? blamed the no answering phone calls on a flat battery last time .. but again I?ve made 22 phone calls and not on of them has been answered .. terrible service I will be changing very soon
October 2023 by Ml Florence
Avoid for vaccinations. Kept my 85 year old mum waiting an hour past her booking time for her jab. No chair or water offered when waiting.
September 2023 by Angela Gosling
If I could have given this place zero stars I would've done. The Pharmacist who works there is downright rude and verbally offensive and aggressive. They need reporting to the Ombudsman for Pharmacies!
July 2023 by David Marriott
I have never come across such a change from the previous owner a very helpful and caring team well organised the new owners are the polar opposite unapologetic when they can?t find your prescription and have to reorder it, they leave you standing there for 15 or 20 mins without any update with what is happening. I have changed to Lloyds Direct I can?t waste any more time in that place.I wouldn?t give 1 star but it won?t let me leave a review shame.
July 2023 by Elena Renedo
Appalling service, very rude disorganised and incompetent. My husband went back for the rest of the prescription and rather than look properly for it they said they lost it. They refused to look for it and while taking personal phone call with shop full of customers they just ignored him and refused to serve him. He was told they lost the prescription and they don?t know what to do. My son needed his medication before going for holidays and even though it was paid for they wouldn?t give it to him. After couple of hours they found it under the counter filed under wrong letter. The shop was closed by then. When my husband left the pharmacy there was an angry and violent I presume boyfriend of the pharmacy assistant waiting for him to confront and threaten him. Absolutely disgraceful and appalling and I will report this to trading standards.
December 2022 by Natalie Joy
I?m so confused about the reviews below, I?ve always had nothing a positive experience since using this pharmacy! They are polite, friendly and always helpful ?
October 2022 by Katie Burgeman
Always really helpful and friendly.
August 2022 by Suzanne Taylor
For sometime I have dreaded having to go to the Crawley Down pharmacy when a certain young woman is working. She never greets, smiles says please or thank you and has a face like she has swallowed a wasp. I have just had the most distressing experience with this woman and cannot believe the way she spoke to me. The pharmacist obviously doesn?t control her he just looked scared to get involved. As she does not use customary pleasantries I just ask for what I want and don?t use them either - this is something very alien to me, as a shopkeepers daughter I was taught that to be polite was paramount. As I departed the store she facetiously had the nerve to say ?you?re welcome? under her breath. I wasn?t going to take this rudeness so when I returned and took her to task on her customer service skills I was treated to the most appalling diatribe. I cannot believe that this woman can talk to customers in such a manner. How on earth does she get away with this? Why is she not managed?I have used the pharmacy since it opened and always was one of the greatest defenders against criticism. I never want to enter that store again. I will be contacting the owning company but as they are a large concern I doubt whether they will be bothered about such a minion member of staff. Such a shame that this woman disgraces our lovely village with her disgraceful behaviour
July 2022 by Hayley Gavin
Never anything in stock
