March 2024 by Daniel Chis
Fantastic
March 2024 by Theobladeo
I hate going to b&q due to constant issues.Stood at the till for 20 mins today.Self checkout not working after i had scanned all my items. Till 2 frozen. Till 1 had a customer which had a item that needed discounting which held everyone up.Previous visit they call me a thief because they couldn't be bothered to help me load bark into my van. No apologies, nothing from the security once I counted them.Never had these issues at Wicks
February 2024 by Lorvin Afonso
I recently booked an appointment to redo my bathroom. I visited the Crawley store and spoke to Sway who was incredibly helpful in telling me what was on offer/what the process would look like. We booked a follow up meeting and we created a design together. He had great product knowledge and I would highly recommend him to anyone!
January 2024 by GeoPaul
I recently visited B&Q in Crawley on two consecutive days, and both times, I had a positive shopping experience. The store was well-lit, clean, and I easily found what I was looking for at reasonable prices. The staff members were helpful and efficient.However, on both visits, I couldn?t help but notice a staff members who seemed visibly upset and was crying. This was a bit concerning, as it occurred on separate occasions with two separate staff members. While my overall experience was good, the repeated observation of a distressed staff members raised questions about the well-being and work environment. I hope the management takes note of this, as a positive atmosphere contributes significantly to a customer?s overall impression.Overall, I appreciate the excellent service and hope that any underlying issues for the staff are addressed for a more harmonious shopping environment.
January 2024 by Harshadewa Ariyasinghe
The best place for all the DYI works, be it a small paint job or a timber or construction related. Highly recommended.
December 2023 by Dyane Stewart
Visited store Saturday 23rd Dec 2023 . Found Gabriel (male) and asked for advice on paints . His service was exceptional. He didn?t hesitate to serve . Showed products that we wanted and gave additional advice too !If you B &Q it look for Gabriel !!! He?s your guy !!Thanks so much Gabriel . You?re an asset to B&Q !!!
December 2023 by Nicolas Herzig
Warning: Don't Stay Too Long!Unfair Parking Policy, Disappointing Customer ServiceI recently had an unpleasant experience at B&Q Crawley that compelled me to share my frustration. While I appreciate the products/services offered, the parking policy left me with a sour taste.Despite spending more than two hours shopping at B&Q Crawley, I received a hefty £100 parking fine. I reached out to customer service, armed with evidence?proof of purchase upon entry and exit receipts?but to my dismay, they were unable to assist. This lack of support, especially when presented with clear proof, is disheartening and leaves customers feeling undervalued.The inflexible approach to parking time limits has prompted me to reconsider my patronage. It's unfortunate that a seemingly straightforward issue couldn't be resolved, considering the clear evidence of my prolonged visit to the shop.In the future, I'll opt for online shopping or explore alternatives where I'm not subjected to unreasonable time constraints. A disappointing experience that has certainly impacted my perception of B&Q Crawley.I hope this feedback encourages a reevaluation of the parking policy and a more customer-friendly approach to issue resolution.
December 2023 by Sadia Khan
Had some issues with deliveries and some of the items but team is really nice and helpful especially Kayleigh Forrest was amazing to sorting our issues .We still have some of the deliveries left but we hope team will be there for us to help.Thanks for all
October 2023 by julie robinson
Cimpared with other stores thus particular example doesn't give a monkeys as the sayings goes and it is noticed
September 2023 by John W
Got what needed, and young lad that helped me was amazing and a really nice helpful guy.
September 2023 by Chris Turner
After returning 60% of a flooring order that was damaged on all of the corners this was replaced. However I returned to the shop a couple of days later to see the damaged flooring was back out on the shelf to hopefully sell to someone less experienced and not knowing that the damage that had been done would effect the flooring in the long term !Not the sort of thing I'd expected from B&Q.
August 2023 by Neal F
They offer a timber cutting service but only 1 day a week (Friday mornings) and they only stock the smaller thinner sheets. No 18mm plywood 2.4M so you're better off going to Lawson's or Selco for it.
August 2023 by Richard Whitefoot
was looking for a floating shelf 1200 mm.tried home base web site said 3 in stock .got there none there.wickes pathetic stock .all east grinstead.b n q crawley had plenty .always has what web site says .
August 2023 by Joel C
They are very helpful as long as you can find some staff, they take the time to explain everything which is great for someone like me who has zero DIY expwrience
August 2023 by Chris B
Great store with usually everything you need. Staff are very helpful.