March 2024 by Dr Abbasi
Worst pharmacy and staff ever. Whole management should be sued for their irresponsible behavior. You go to collect your prescription, you?re told to come back after 40 mins. They can barely understand and speak English. You go back 40 min later just to be told come back after another 30 mins as it is closed. I am sorry what the actual Ef is going on? So, why are they always understaff?? Staff were saying we don?t have staff!
March 2024 by shellbi davis-squires
This pharmacy is a joke! 55 minute wait, after being told 20 minutes, for a single ventolin inhaler, yet the woman who took the order left!! Then the pharmacist had the cheek to say someone had called the order and they definitely hadn?t because not only had I not moved from the calling point but 10 minutes later they were only just putting in a damn bag. They?re just standing around! Don?t come here if your in immediate need for Christ sake.
January 2024 by Trish Cass
This is a very busy pharmacy. I?ve always had polite and friendly service from all staff. Just want to say thank you.
December 2023 by Jonna K.
So helpful, lovely staff. Helped me speed up a prescription for my daughter and just generally kind and understanding.
December 2023 by Vikki G
I came here today after 3 months after being profiled as not needing pain medication because I am young. I have been refused service AGAIN as one particular disgusting pharmacist doesn't believe I could be disabled. I am so lucky that I am getting my prescription sorted on Thursday, but I needed to get through until then. I've been forced to go elsewhere and will never be visiting ASDA or their pharmacy ever again. This is discrimination, and said pharmacist should not be allowed to work in the profession she does!
November 2023 by Abdeen Momeen
It?s very poor service wasting time
November 2023 by Luke Bamber
Very poorly run pharmacy. Very disorganised. Staff can't find mine or others prescriptions. It's causing large queues over 30 mins and doubling workload. Wouldn't come back here again unfortunately.
November 2023 by Vividri Volkov
This pharmacy has gone severely downhill. For years it was great. But since ASDA Crawley secretly ditched its 24 hours opening and changed its hours, reduced staff - it?s really bad.For many years it was so efficient that my GP would send over prescriptions in the morning and they?d be waiting ready to collect that afternoon.Not anymore. Since ASDA changed their hours, they have changed the times of their pharmacy hours and how many staff they have on board. They are overwhelmed and can?t keep up. I can only assume this is a big cost cutting measure, as now the pharmacy is open from 09:00 - 21:00, with two closure periods from 12:30-13:00 & 16:30 to 17:00. From what I see, they need to give the poor pharmacist who?s now on 12 hour shifts two breaks per day.The queues are ridiculous no matter what time of day you go. You order medications a week in advance and when you go to pick them up, you?re told to wait half an hour whilst they get them ready. This was never the case until four or five months ago.Their system is so broken that you book a flu jab appointment and show up (and wait in the queue for 20 minutes) to be told they have no flu jabs available, and they have no access to the appointment system to let you know. The staff then tell you to call them directly in a week to book an appointment. But I have tried, multiple times - NOBODY, EVER EVER EVER picks up the phone.I still have medications (luckily not critical) waiting for delivery two months later. The new assistants they have are not trained to standard, they don?t understand the basics of simple OTC medication such as flu tablets.I?m still standing in the queue at 09:25 hours writing this review (been standing for 15 minutes just to pick up something ordered 2 weeks ago). In summary, what used to be a great and efficient pharmacy has fallen victim to cost cutting and staff reduction to the point it?s a disaster and stressful experience just to pick up your repeat meds.I?m sure a generic ASDA response will follow this review. Don?t pay attention to it, as this is inexcusable.
November 2023 by Simon Law
My god. Go somewhere else, avoid this place at all costs.No urgency. No manners, no sense of customer service. Queued for 40 minutes only to be told that they had LOST - YES, LOST my prescription. Not surprising really since their idea of a filling system is to throw people's medicine in the corner of the room and let it pile floor to ceiling in no particular order!Now I'm going to be without medicine for at least 2 days which is going to play havoc with my health
October 2023 by Liz Pelham
I waited over one and quarter hours to collect my prescription which had been submitted four days earlier. One item was not available, I was advised to call again in three days. I phoned to check it was ready for collection, phone not answered. I called in waited fifteen minutes, item not there advised to call again in a few days with no promise when this item might be received with their order. This pharmacy is woefully understaffed and service desperately poor
October 2023 by Khizzer Khawaja
Worst pharmacy in crawley. 1hr to see a pharmacist for an emergency prescription!
October 2023 by Miss B
Very helpful and friendly staff. Thank you.
September 2023 by Paulina Wegrzyn
awful service.15 minutes before the ?break?, got told i can?t get my prescription because it will take too long but the man had a look on the computer anyway and ended up looking for it. blonde lady came out 5 minutes before the break turning the lights off and shutting everything telling the rest of the customers to come back at one. the man came out 15 minutes later with the wrong prescription and told me i now have to come back in 30 mins because of his mistake. no apology or anything just pure rudeness. i told him i?ll come back at 1pm sharp because i don?t want to overstay the parking - he then told me to come a few minutes after 1 because they need time to open. so they can?t open on time but they can close early ? clearly customer service skills here are non existent and it?s not even compensated by proper service. never been to such an incompetent place.
September 2023 by Amber Norton
Horrendous pharmacy! Don?t expect to go in here and wait any less than one hour!!
September 2023 by Rob Campbell
Every time I come here I have to repeat my information 3 or 4 times over even though I am speaking clearly the staff never seem able to find prescriptions on the system, then you have to wait nearly half an hour for a prescription that is supposedly ready, literally any other pharmacy operates better than this one there's always a massive queue and that's before you even get to the counter.