March 2024 by Jason West Sussex
What a wonderful family-run company that truly cares about providing great service. I was given expert guidance from Grace on my visit to help me make my purchase. She was clearly very knowledgeable about the gems and metals I could choose from and took time to understand what I was looking for and how this could be achieved. The variety of products is very good and the price fair too.
February 2024 by Tom Goldsmid
I had a custom silver necklace made for my wife of the name of our daughter. Chris made a custom font with my input, designed the pendant, and suggested different types of chain so as to suit my needs. The final piece was exactly what i had had in mind and of a very high quality. I will definitely go to Timothy Roe for any other jewellery in the future. Thanks Chris!
February 2024 by michelle ayling
I recently needed my ring valued and Dan managed to do this for me within a few hours, and as I couldn?t wait, he dropped it to my home address!!I mean, amazing service!! Ring returned like new!100% trustworthy and all the staff were so polite. Beautiful items on offer for sale within the company. I?ve had several items bespokely made by TR and I am thoroughly impressed with them and the after care.True professionals.
January 2024 by Lalage Smyth
Love my engagement ring that Chris and the team made bespoke - they were so patient with helping me work out what I wanted and the whole process was so easy - it was amazing to have a 3D printed sample to try on in addition to the CAD images. It's always a pleasure popping in as the whole team is so friendly and I can't recommend them more highly.
January 2024 by Kelly Millington-Drake
Sharing my honest account and personal experiences of this jewellers. I had a bespoke ring made here with three antique diamonds, drawn from scratch and then made. A few months later this ring was caught on a passers by lanyard that was dangling from a pocket. The structure of the ring was soo poorly made and weak it ripped the ring into three parts and sent three very expensive diamonds scattering all over the floor. I fortunately was able to gather them and took the whole lot into the nearest jeweller to me (I was abroad) after analysing it, they concluded the reason for such poor structure was the fact they had soldered this ring together in 4 different parts rather than making it from one solid piece. The jeweller managed to put it back together securely but it never looked the same.I have gone to this store again many years later hoping they had improved. After getting a ring size wrong 3 times, the design wrong and 6 visits later I demanded a refund for the absolute waste of time and ridiculously slow responses via email. It?s a shame, my family have used the store maybe 20 odd years ago and it was good then but it is no longer what it used to be. I?ve now gone to ebony up the road like so many others or send items out to Dubai which have British and SA jewellers with exceptional quality.
November 2023 by Chloe Smith
I've used Timothy Roe for over 10 years now and the service is always impeccable. They've provided quotes for bespoke pieces, repaired existing jewellery and always give the best advice when buying anything new, including how best to care for it.A fantastic local business with truly exceptional staff
November 2023 by Kurt Alistar
Despite living in London we decided to head to Chichester as the response from Timothy Roe jewellers to our original enquiry immediately gave us a sense of confidence in their abilities and service. This was not misplaced as throughout the consultation and design process Chris acted as a genuinely invested partner, providing guidance or opinions when needed without pressure or judgement and always respecting our vision. Each time we visited he always had time for us and we never felt rushed, even during the multiple minor design adjustments. There was clear communication throughout and we really appreciated the CAD renderings of different angles which helped bring to life our quite complicated ideas before manufacturing even began. And of course we are both extremely happy with the final product, exactly what we wanted.
October 2023 by Rosemary Myles
Highly recommend - some lovely unique pieces of jewellery, and recently had some jewellery made to my own design and Chris did a great job of interpreting my sketchy drawings and turning them into something special. Mel, Dan and - sorry don't know everyone's name!, but all so helpful and keen to ensure you are happy.
September 2023 by Carol Parkin
I live in Derbyshire and had searched online for ages looking for an unusual platinum diamond ring and I came across this jewellers purely by chance. I saw a ring on the website and following several e mail conversations with Dan Roe decided to have a new ring made in my size rather than resize the original one .The advice given was second to none and after seeing examples of their amazing work I was sure I would be happy with my choice. I also asked if my plain platinum wedding ring could be engraved with a scroll pattern to compliment the scroll detail on the ring . Dan said it was possible and all I can say is a huge thank you to Tim Roe for completing the work , it is beautiful. The whole process went so smoothly, everyone I spoke to on the telephone was so nice .I really couldn?t have found a better experience anywhere.
September 2023 by Gillian Ashton
I highly recommend Timothy Roe! Excellent communication, design and final product!A good friend recommended Timothy Roe to redo my son?s engagement ring after a nightmare experience with another local jeweller who ?lost? 2 inherited natural Alexandrite for the original ring design and replaced them with low quality sapphires.Thankfully my father (an retired gemstone supplier) had some more natural Alexandrite gemstones, although not a matching pair. Timothy was very compassionate about my previous experience and was amazingly reassuring throughout the whole process with lots of communication and paperwork and pictures to reassure me that he would take care of the new gemstones. He took time to go over various designs and options to use what Alexandrite were available to try and keep as much to the original design/idea that we wanted for the engagement ring. I have a very happy future daughter-in-law who was finally able to see the the magic of these incredible colour changing Alexandrite. Timothy Roe set them to compliment the central Aquamarine, so that the Alexandrite colours reflect through the Aqua which is exactly what I had asked of the first jeweller. Timothy Roe were able to bring the idea to life. I cannot thank them enough!! You have restored my faith in jewellers! ??
September 2023 by Bethany Ellis
Myself and my fiancé had quite a tight time frame to get our rings and Timothy Roe were incredible! We booked an appointment to get my engagement ring and our wedding bands.They were so accommodating, to the point where I chose my engagement ring and I was able to pick it up on the same day. They have a team in the shop who are able to work on the jewellery in a couple of hours.The shop assistant Grace was so nice and friendly and provided such great customer service.
August 2023 by Gemma Bailey
We had the best experience yesterday at this shop. They were friendly, knowledgeable and unhurried. So happy with our purchase too! thanks ?Updated to Add... We have now used Timothy Roe for my engagement and wedding rings and cannot fault the service and quality. I'm so impressed!
July 2023 by Benedict Braxton-Smith
We had an absolutely delightful experience with Dan Roe and the whole time at Timothy Roe Fine Jewellery. They took such care to ensure our ring was the ring of our dreams. Not only did they do beautiful work on the ring, but they were so gracious and generous in discussing designs with us and making sure we understood all of the options. I couldn't have imagined a better experience. Would give them 6 stars if I could.
April 2023 by Ali
I am always very happy with the service at Timothy Roe. I recently had a bespoke commission made for me and I am delighted with the outcome. I worked closely with Chris to design the piece and he made a prototype before proceeding with the work. I am delighted with the end result and the process and collaboration to get to it was a good experience.
April 2023 by Louisa Hooper
My husband and I purchased our wedding rings from this shop and we were really impressed with the service from start to finish. Especially as one of the shop assistants noticed that my engagement ring wasn't the correct shape and sorted it free of charge and very quickly.Would definitely recommend them.