April 2023 by M I
Appalling customer service by the store assistant manager. I asked my husband to purchase me a dress from the store that was sold out in my size online. Looking after 3 young children I don?t go to town often and he works around the corner from the store. We both receive TWC catalogues and the seasonal discount cards. However as he had my card with him and his one was in my wallet, he was refused the discount as I wasn?t present and the discount has finished 2days ago (we haven?t received the new Summer catalogue with the new card yet). He wasn?t showing on the store database but never was offered to sign up, I guess they were in a rush to close the store so could not be bothered. I have worked in retail in managerial role for many years before and there was no need to be rude and unpleasant.Not to mention that on occasions that I have visited the store in person the customer service was very poor. Staff won?t say hello or approach unless you chase after them and then often you left with poor service. Very disappointing and will not be shipping in that store again.
March 2023 by Simonc
Staff with no customer service skills. It?s always been like this unfortunately. Doesn?t cost a penny to be courteous and polite.
December 2022 by Aleksandra Ray
Very poor customer service by a senior member of staff when dealing with a return. This particular person was very rude and unhelpful. She even made me stand and wait while she inspected a scarf for wear that was sealed in its original packaging!
December 2022 by Zak VonDaniken
Amazing store with amazing Staff.Hannah was very helpful and Professional.Will be going back
August 2022 by Tridlar
This is a review of the companys online service, it is not relative to the staff running my local store.A recently purchased gift arrived to the value of £120, this was in poor condition, damaged. Not the end of the world these things happen however when I contacted customer service I was told I could not be refunded, nor could a replacement gift be sent.An evoucher to the value of the product was offered however this would only be done omce the product was returned and could not be guaranteed I could use this to repurchase the same product I ordered!Basically I didnt receive what initially wanted and was offered my money back in the form of vouchers to spend back to the company.High end website and advertising.Poor service throughout. I won't be a repeat customer..
June 2022 by L G
Awful experience in here yesterday. I went in once with my newborn and there was no staff on the til, i went away to another shop as I was not on a rush. When I came back, just awful.The assistant manager served me; seemed very abrupt and rude. I was making a return and a new purchase. As the total was made I questioned the amount and she assured me she had put the return through so I paid. She also couldn't find me on the system even though I am registered there. I immediately checked my receipt and the return was not put through as well as being overcharged on an item. I said "this is not right" but she walked off - off the till and out of sight into the back of the shop.despite there being a queue. Then had to wait and a very lovely other member of staff jumped on (she told me wasn't her job but was helping), sorted out the return and also found me on the system. I had two children and a newborn baby, what should have been quick to purchase and return took ages and tested all three patience so they were crying/ fed up- my husband was outside with our hungry baby crying. Another staff member was flustered and saying "I can't think straight" . Not impressed at all - I wanted to be in and out, I appreciate errors happen but no excuse for rudeness, especially from.the senior staff.
November 2021 by Tristian
This is a review of the companys online service, it is not relative to the staff running my local store.A recently purchased gift arrived to the value of £120, this was in poor condition, damaged. Not the end of the world these things happen however when I contacted customer service I was told I could not be refunded, nor could a replacement gift be sent.An evoucher to the value of the product was offered however this would only be done omce the product was returned and could not be guaranteed I could use this to repurchase the same product I ordered!Basically I didnt receive what initially wanted and was offered my money back in the form of vouchers to spend back to the company.High end website and advertising.Poor service throughout. I won't be a repeat customer..
September 2021 by Tristian Madgwick
This is a review of the companys online service, it is not relative to the staff running my local store.A recently purchased gift arrived to the value of £120, this was in poor condition, damaged. Not the end of the world these things happen however when I contacted customer service I was told I could not be refunded, nor could a replacement gift be sent.An evoucher to the value of the product was offered however this would only be done omce the product was returned and could not be guaranteed I could use this to repurchase the same product I ordered!Basically I didnt receive what initially wanted and was offered my money back in the form of vouchers to spend back to the company.High end website and advertising.Poor service throughout. I won't be a repeat customer..
April 2021 by Michelle Fettroll
Took my 91 year old mother in law to shop and was disgusted by the level of service I got! As a business owner myself, my first priority is to make sure my customers have a lovely experience!! This was not the case here! I asked a question to one of the sales ladies who came up to us with no mask on and without keeping her distance. When I asked her to please either wear a mask or keep her distance she was plain rude! My mother in laws first outing since lockdown so it was supposed to be a good experience. When I complained to the lady behind the counter who was wearing a visor, she argued with me and was even rider!! She ended up aggressively dumping the bag of goods on the counter that I had bought !Normally I deal with the older gentleman in there who is always lovely!!!I was shocked at their behaviour!!!! I have also emailed head office and hope they teach their staff all about customer service!!I?m out shopping Day was 24/8/2020 at about 11:15ish
April 2021 by Stephanie
Always a luxurious shopping experience and the staff are so friendly.
February 2020 by Liz Coulthard
Very well trained staff , very helpful, good experience
