October 2023 by Who want lasagna B
Was told I could not have a cash/card refund on an unworn garment with the receipt and that I had to have a credit note, surely this is illegal?? I now have a note that I have no intention of ever using because I?ll never be shopping with Sports Direct again. They have stole my money.
August 2023 by trickyflix
I'd like to personally commend Bethany for singlehandedly serving a long lunchtime rush queue on 25/07/2023 with polite professionalism and in a timely manner. Upon serving me, Bethany was very helpful and pleasant to talk to, all whilst maintaining her genuinely calm and friendly demeanour. As far as general customer service experiences go, Bethany is a natural and an asset to the Sports Direct team.
August 2023 by Marzena Kandora
Arrogant approach customers. I have the impression that useless teenagers instead of helping or giving service they send the customer in search of someone else to serve and make the customer do everything. They prefer to play around in the store instead.I think some management should take a closer look at it because the store is starting to lose control over their preschooler employees. Not recommended
May 2023 by Marta W
Bad customer services!
May 2023 by Kris Wron
lack of staff ! the one on the shop floor lazy and unhelpful, i stood by the fitting room 15min asking for access with clothes worthed 150£ than went to tkmaxx next door to spend 150£.
April 2023 by Abandoned places and their stories
Not worth the time , some staff sitting around doing nothing and don't want to help people, there online services is the worst , want go back or use them online.
April 2023 by Myles Dube
When it a few weeks ago just moved to the country needed to buy rugby gear and thermals I'm in around closing time with over £150 pound worth of stuff and wanting to buy a few more warm clothes and I'm threatened that I need to get what I've got now or leave with nothing. Having just come from Australia must say it's the worst customer service I've seen for someone spending a decent chunk of money
January 2023 by Dave Ledger
Unorganized store , shoes are all over the store , no staff to serve customers,the queues to pay was unbelievable 15 montes
November 2022 by Chrissie Anthony
Unhelpful staff that couldn?t be bothered . The music was horrendousWon?t return
November 2022 by John Marchant-Brodie
Terrible in all ways. Rude staff and just awful music. Chav central
October 2022 by Mathew E.
Bar far the very worst customer service I received in many a years. Used this company for many times as i am a large chap and they do 4xl and some above which fits me. I always buy the same products from them in the same size from the same manufacture too, done this for years. Placed a recent order and this time the shirts did not fit me, which i found very odd, as i brought them before and I still have the very same items still new in my wardrobe, so when my order arrived online it was a huge shock to see that the items no longer fitted. I checked the size chart on the website and yes all was still the same size i needed, so i checked my new ones i have as spares in my wardrobe and yep they were still matching size, colours, everything, so why didnt these one fit i wondered. Contacted the company and was told i could post them back for a full refund, or if i rather take them into a local store, which i thought i would but i would only get a credit note, which i was still happy with, as i would just buy a bigger size or test the ones in store to make sure they would fit. This is were all hell broke lose, first i went in to and asked to return the items, i was told that i could only get a credit note, which i explained thats fine as i was also told this by your head office, so they took my items including a free mug which was given in my order and was told to keep the mug, which i said it was ok, i did not really want it but thank you thou, i was told they couldnt take it back, shocked at that i said then could you just bin it then, to which i got a there a bin out side the shop i could put it in, i said could she just pop in into the one behind you for me, which really seemed to upset and bother her..... Anyways she said i would get a credit note for X amount and i questioned that as i did pay more due to postage, and due to the size error being incorrect i was told i could claim this back (states this also on there website) but she said they do not refund that ever, so no i could not have my full money. I asked to speak to a manager which again got her back up it seemed, to a radio call and a few minutes later a (i am guessing) a part time manager came, I asked for his name and if he was informed by the lady of my issue..... He said he was informed of the issue and said pretty much what the lady said that they do not issue refund on postage, i did explain that it does say it is allowed online and on the website, but he said only based on faulty products, which it was, it is incorrectly sized, and i again explained to him like i did to there head office the previous day and he said again sorry no credit for the delivery side. I repeated that his head office said it was ok, so could he phone them, and again i then asked for his name, which he said no he could not phone them as its not there policy, and he would not give his name, and said he would thou give his payroll number... (173119). I said then i would phone his head office while i was in the store then and get them to verify my past phone call and that i was entitled to a refund of the postage costs. As i phone them from home phone i did not have the number so i asked if he could give it to me, which he was like sorry no i would need to resolve that myself :O By now i was getting rather annoyed that this so called manager was really being awkward and not treating as a customer and trying to help resolve my issue. So i tried using the online chat system on there website like before to get details but that did not work on my phone, and i showed this to the store manager (Rob, Yes heard a staff member call him this) so i said could he please make the effort as clearly there website is not allowing me to access this info and again handed my phone to show the online error. He finally agreed to give me the head office number and i asked if he could wait with me to hear there reply, that way i could either pass my phone to him and he could confirm that my credit was authorised, he said ok, but then walked off and as i tried to follow him he went into the office which i co
August 2022 by Miller
Nice new store. Good deals. Much better then the Nike's stores in my opinion
August 2022 by Mildred
What an awful company, ridiculous returns policy and naff poor quality products. Go direct to the brands. You'll get better products and better service. I'm appalled by my experience and will never shop in there again.
July 2022 by Del Carman
Just love Sports Direct
July 2022 by Aaron Jenkins
Don't go here it's closed