July 2023 by Christian Nyberg
I recently visited Moss Bros in Chichester for a bespoke suit fitting and had the pleasure of experiencing exceptional service from Rhea.From the moment I walked in, Rhea's warm and professional approach made me feel valued. Her expertise and attention to detail were remarkable as she guided me through fabric choices and measurements. Rhea's genuine passion and dedication created a personalized and enjoyable experience. Thanks to her, I now have a perfectly fitted suit for my wedding.I highly recommend Moss Bros, and I am grateful to Rhea for making my visit truly memorable!Rating: ?????
July 2023 by Brian Howells
The staff were very helpful and friendly we found what we wanted with help from staff and was very happy
May 2023 by Harvey Olszowski
Bought a shirt here for my sisters wedding. Had a lovely chat with the guy in store who was very friendly. Highly recommend this place.
April 2023 by Tony Bentley
Enjoyed buying my suit here the staff so very friendly and professional
April 2023 by Jamie L
Recently had a custom made jacket plus waistcoat from this store and was extremely happy with the process from start to finish.
August 2022 by Simon Easton
Ordered a click and collect next day delivery. Didn?t arrive on time. Staff in store couldn?t care less, not interested in helping. Tried calling the store >10 times and didn?t answer once, but when I went into the store it was completely dead.Great products. Dreadful customer service.Just shop at Next instead.
August 2022 by Simon Fjulsrud
Ordered a click and collect next day delivery. Didn?t arrive on time. Staff in store couldn?t care less, not interested in helping. Tried calling the store >10 times and didn?t answer once, but when I went into the store it was completely dead.Great products. Dreadful customer service.Just shop at Next instead.
July 2022 by Louise Burridge
Excellent service thankyou for helping with wedding suits sizing and colours!
July 2022 by Boat Life
Nice branch if you get the girl there to help you. However the manager guy honestly is just rude and even when I was on the phone to him he hung up twice on me.As always the managers are the problem.
May 2022 by Alex
Mike really looked after me. Moss Bros was the first shop I went into where someone took an interest and paid attention to what I needed.The service was excellent and professional, but also friendly. It was, hands down the best experience I?ve had buying a suit.I think it was the attention to detail that made it, but also just the fact that Mike and his colleagues clearly knew what they were doing.Forget going anywhere else. Believe the reputation. Moss Bros is top notch.Thank you very much.
May 2022 by Scotty Scotty
I wish I visited moss bros first after many other shops. Walked in asked for help, the lady who help me was nice and knowledgeable. I hadn't a clue what colours and she helped me a lot. After being measured and given a couple of options, I made a few purchases and walked out a happy customer. Thanks to the tailor in the shop.....
May 2022 by Iain Campbell
Initially attempted to deny me my statutory right to cancel within the cooling off period for distance sales after a friend's wedding was cancelled due to COVID.Now calling to reinstate order and not answering the phone after >20 attempts over three hours.....I've given them two star rather than one star as when it became clear I knew my statutory rights previously they honoured them without them having to involve my credit card company citing the protections of the consumer credit act....UPDATE:Gets worse. I didn't get through after over 100 attempts...then emailed head office to complain and get them to sort the order out with very little time thanks to this....then they sent me the wrong size. Abysmal.
May 2022 by Dr Adrian Haywood
Generally most MB stores I've been to have had really helpful staff however the gentleman I believe to be the Manager in the Chichester store (ginger-haired chap) is genuinely the most apathetic and insolent staff member I've possibly ever encountered. I'm amazed he's still in the job. I've spent a LOT of money on wedding suits and all I wanted to do was exchange a couple of sizes, apparently it's too much of an inconvenience. If you need anything from MB, go to Southampton.
April 2022 by Tomas Donnelly
Terrible customer experience, i will never be stepping into their establishment again! I booked an appointment online (as requested when I visited previously), with a view to hire. When I attended the booking, the reception was cold and they obviously had no clue on what I had described within the booking. The male staff member made no effort to assist me and treated me as an inconvenience, with no intention to support me as a customer. My experience was short and extremely disappointing, in my opinion, they do not deserve your money.
April 2022 by james lee
Very helpful and professional staff. They stock a wide variety of suits for every occasion
