July 2025 by Lydya Weeks
terrible service, walked in after seeing a pair of shoes in the window i wanted and was not greeted or offered any help. the only member of staff stood near stock room ranting on the phone and ignored us when we approached the back of the store!
January 2025 by Tom Harrison
Grand service today from Katherine in Chichester and the Horsham Branch.
Xmas gift boots were too small, but a free replacement pair were sent to Chi. Sadly, I didnt care for the hard leather, but found a replacement pair of softer leather boots. The store didn't have my size in stock but the new boots will be delivered in 10 days for free.
Throughout the process all the staff were friendly and helpful, and today Katherine put through the refund and replacement promptly and with a very friendly manner.
Spot on service with no dramas :)
November 2024 by Virginia Macpherson
I purchased 2 pairs of shoes and a handbag on 27 September but when I wore the loafers for the first time (walking from a car park into a restaurant) I found on my return home that the grit on the asphalt surface was embedded in the heels of the shoes. I returned to the shop with the shoes only to find the place closed for refurbishment. So I returned again yesterday, 2 Nov, and was told that I could not return the shoes as I had worn them. In this country our statutory rights entitle the customer to a full refund for faulty goods if returned within 30 days and I shall be taking this up with Head Office. However all I want is that the shoes be reheeled with a stronger material.
January 2024 by Lynn Leighton
Excellent customer service although we couldn't find what we were looking for. The assistant who helped us was more than efficient and friendly. A very pleasant experience.
May 2023 by Sarah Daley
Exceptional service from two members of your team, so professional and helpful, we were very happy with our two purchases and hope to return soon!Thank you.
March 2023 by John Simpson
Friendly service
February 2022 by John Dominick
Excellent service from the Chichester branch. Boots ordered in store and delivered promptly to home as they didn?t have the colour I wanted in stock. There was a price problem but the staff courteously and efficiently resolved the issue and phoned me to advise so. I was impressed that they dealt with it promptly and kept me informed, as promised. I will definitely use this store again.
November 2021 by Simon Sullivan
1st Class as always ?.
September 2020 by Gill Yardley
Not happy with service at all. The Chichester branch didn't have the boots I wanted in black so a pair were sent from another store to my home. I was was told 5 to 7 days, they arrived 13 days later. When I took them out of the battered box I found one of them was a regular width fit and the other was a small fit. Needless to say I won't be buying anything from this company again. Don't even deserve 1 star
June 2019 by Tim Grainger
Quality shoes and friendly service
February 2019 by simon knights
Good shoes and nice price especially in the sale
December 2018 by James Cole
Very poor experience, we bought a pair of boots, which broke on the first day my wife wore them.. it appears the quality of the buckles is significantly below the level you would expect at the price we paid.
October 2018 by Deborah Fry Wilson
i appreciate the knowledge and smiling professionalism at your jones store in Chichester . thank you Peter !! one very happy customer!
October 2018 by Deborah Wilson
i appreciate the knowledge and smiling professionalism at your jones store in Chichester . thank you Peter !! one very happy customer!
October 2018 by Petebun B
Wife tried to get a pair of shoes in Brighton......no luck. Rang Chichester who had the size as the shoe was not available on line. Very helpful shop and a happy wife.
