December 2023 by Matthew Bond
Great visit on a rainy day. Excellent staff who all interacted with us over a carpet, more than happy to help and delivered a great service. Easy to find what we wanted despite a large selection to see. Thank you all.
December 2023 by Will
Avoid if you actually want a carpet within a reasonable time frame. 2 months wait for a new carpet because they sold it not checking stock levels. I was left with no carpet as I'd ripped the previous one up after they set the delivery date. Even the fitters they use admitted carpet right were always messing up.
November 2023 by Lauren Hall
We are very upset by the way carpetright have treated us as customers. From branch to head office. Their customer service is shocking.We have had nothing but problems, from 3 faulty carpets to being told we would get a refund on the phone and then it being backtracked when asking for it in writing.Having to chase the store on numerous occasions and getting nowhere. We started the process back in April and we are worse off now then when we started. We are now looking into legal action for the amount of money they have taken from us and not forthcoming in returning. We have paid fitters but still have nothing fitted, Bare floors with gripper rods and staples everywhere. We have emailed head office 4 times. We have had 2 responses, 1 trying to send us back to the store to rectify it and then to tell me we would hear back from them in 5 days. That was 18 days ago.We have been treated appallingly and would never use carpet right again. It?s a shame as we have used them before and had no problems and would have continued too but they have given us nothing but stress and anxiety.
October 2023 by Callum St John Grew
Michael from the Chichester Carpet Right team was very helpful, helping us to choose our dream Carpet.
September 2023 by Carly Turner
I came in with my mother and she wasn?t sure what she wanted. The staff in the chichester branch were very helpful and patient while helping her choose her carpet
September 2023 by Toby Attrill
I?ve never bought carpet before, but the team at the Chichester branch were so helpful and made it really clear. Would 100% recommend.
September 2023 by Nyree Groome
Amazing customer service, super friendly and the stuff were so lovely and nice! thanks for the help!
September 2023 by Isabelle Bonner
Very helpful and great customer service care
August 2023 by h bergin
Not very busy store (Chichester) yet very long wait for support with carpet purchase.
July 2023 by Ian venn
Carpet a 2 bed flat start to finish started out at 1800 ended up at 2300.. not overly happy , feel a bit burnt as they forgot to add this and add that ,and priced for the wrong parts to start . 2 stars only
June 2023 by Bernadette Grueber
Helpful staff.
June 2023 by Paul Marcantonio
Great customer service and advice
June 2023 by Angelina Watkins
Lovely Sam really looked after us. Thank you Sam!
April 2023 by Alex dunn
Michael was incredibly attentive and helpful. Went the extra mile to help us make the best choice for our needs!
April 2023 by Elizabeth Gillian Keating
Bought two 4x5 carpets online and although the stated delivery time was longer than listed on the website Ian managed to speed things up and processed the order swiftly and we had the carpets within a few days. The delivery gent was super nice too.Very happy.
