February 2024 by Melanie Aslin
Just booked my family holiday for us and another family with Danni and she was super helpful and patient while going through all the booking details! She was also familiar with the hotel so able to give her own personal feedback and tips which was really helpful! Rebecca also helped with organising this holiday for us and due to us booking on a day she wasn?t in she made sure Danni knew exactly what we were looking for and were booking. We?ve also booked with the lovely knowledgable, cheery Donna in the past wouldn?t go anywhere else. Thanks Tui Burgess Hill on another successful holiday booked.
January 2024 by Kylie Grover
Highly recommend the store Lene found us the perfect family holiday.
December 2023 by David Sales
Impressive customer service from both Lene and Felicity.
December 2023 by Sarah Porter
Very friendly, efficient and speedy at booking our chosen holiday. Recommended we book trip through store rather than wait until arrival to ensure good price and to check the date fitted with our schedule, which we will definitely do.
December 2023 by Georgina Sherrin
Went in to have help with our check in for 8 people, called first the day before to make sure I didn?t need to book, went in and was greeted with 5 miserable faces! No one wanted to help, and 3 of them all started at once saying they can?t do it it?s against policy and data protection! The store we booked the holiday with said they always do the check ins and it?s not against any policy. Confirmed this in an email too. I had to sit there with the rudest women with her one worded blunt answers , no conversation whatsoever. The most uncomfortable visit to TUI. I will not be stepping foot back inside that store. Made me feel like a massive inconvenience to there day, the shop was empty no other customers anyway. I just needed help as haven?t checked in before online and no clue what I was doing.
October 2023 by Verity Crouch
I recently booked my holiday for next summer with Felicity at Tui, Burgess Hill. She provided excellent customer service and was really helpful and friendly. Thank you Felicity! :)
October 2023 by samantha kenny
Wonderful service from Felicity at the Burgess Hill store.I called and had a number of questions which Felicity helped with along with really friendly service. Thank you so much!
October 2023 by Mitra Deris
Donna was great, very patient, professional and friendly. I had found a great deal on TUI's website but could not book it on line, I called the number provided which took me through this Tui shop. Donna managed to get me the same deal in no time. very happy.
October 2023 by Justin Bartholomew
Lene was very helpful and knowledgeable, she helped us book our holiday over the phone, it was a pleasant, easy and reassuring process. We can?t wait for our holiday!Justin & Laura, Haywards Heath
September 2023 by Hannah Lane
My sister in law and I went to TUI Burgess Hill yesterday to book a big family holiday for 9 people. Lene took us through all the options for the specific dates we had, and Felicity also gave good advice having been to one of the resorts we were considering. Such a friendly store with amazing staff, nothing was too much trouble. Highly recommend, thanks Lene and team for finding us an amazing holiday deal ?
August 2023 by Antony Marrian
I live in Cambridge but use the Burgess Hill for my TUI holidays. The staff are all fantastic. This year five days ago Lene booked our holiday.100 out of 10 for Lene.Many thanks Lene ? ?
August 2023 by Russell Hall
Lene the service representative was very helpful and ensured we found the ideal holiday.Lene listened to us and then searched and found what we needed and provided us options. It made the whole thing easy.This was a great experience- thank you Lene!
July 2023 by Kieran Smart
I've never left a review online before but I must thank Felicity in the hope she receives the recognition she so thoroughly deserves.The service and care she provided was only exceeded by her warm friendly manner, making the experience of booking our holiday a joy from the very first minute.This type of excellent warm service and values are very rarely experienced these days?Felicity is the perfect example with good traditional values, care and patience.An asset and a credit to any manager or team.Thank you, Kieran.
July 2023 by Mollie Cooper
Lene helped book our family holiday to Cape Verde with such help, care, and made it super special. Thank you burgess hill TUI and team. You?re great.
June 2023 by Mal Lewandowski
We are very happy with the service provided by the TUI Burgess Hill team! We were concerned we had missed out on the hotel we wanted for a wedding in Paphos. But Felicity, Vanessa and the rest of the team in the shop all helped out to ensure we?ve got the family holiday we were dreaming of! We cannot thank the team enough for the weight they?ve taken off our shoulders and we can now sit back and enjoy the holiday! Thank you Burgess Hill TUI team!
