November 2019 by Mildred
So I accidentally paid twice & was told I'd get a full refund. Then I get told I have to pay £4.99 cancellation which I paid. Now they say I cant have a refund of any amount as its gone over 14 days so I've paid £24.99 for absolutely nothing. On top of that my car is 19 years old & they emailed me saying they dont cover cars over 15 years but they still took the £20. I've forwarded all the emails to watchdog who are looking into it & I am not the only person they have robbed. I'm disgusted with how I've been treated.
November 2019 by Daniel Bishop
Poor customer service. I overheard a call handler making fun of another customer. I was charged twice for one policy. I'm still waiting for a refund 2 months later. Use another company.
November 2019 by Michael Whitaker
Hostile staff, and an isolating service. Not impressed.
November 2018 by Isabelle Rose
Will never use ever again.
November 2017 by Marquel Hill
Very professional and unmatched quality of services. Absolutely superb to work with and would recommend to anyone.
November 2015 by Keith Trigwell
I have watched Nova for some time and seen their diligence first hand. They are a well resourced, honest provider of marketing data, print and mail, fulfilment and several other services. I have absolutely no hesitation recommending them at all.
