January 2024 by AudiDryver A3
?I called in with my sister to get a new windscreen wiper blade for her Hyundai. We were looked after by Ian who was really helpful - he diagnosed that the second wiper blade was also faulty and fitted replacements. Ian is a brilliant ambassador for Halfords, friendly, helpful, knowledgeable and did the job efficiently - we couldn't have asked for better service. This experience has made us think of Halfords as a place to go rather than taking the car to the official dealership.
January 2024 by Annabelle Evans
Been meaning to write this for a while. I had 2 x 10 point car checks over the last year at this store and have received absolutely amazing customer service. Karen and Andy were both very helpful, informative and ensured to take time going through any concerns I had. Thank you!
December 2023 by Adrian MG53
Excellent service. Bulbs replaced and car checked over. Staff very helpful. Lettie did an excellent job.
December 2023 by Amanda Hedley
Andy at Burgess Hill was an absolute star. Nanny on her way to collect unwell grandaughters at nursery needed 2 car seats in a hurry. Purchased 2, great advise given and fitted safe and secure. A huge thankyou and if there's a Christmas bonus he definitely deserves it. Thank you.
December 2023 by Anne-Marie Arpino
I forgot to bring the dashcam unit I was having fitted. The staff very kindly used one from stock & I returned mine later in the day. Very helpful not having to rush home.
December 2023 by Thomas Nunn
Went in for a Car battery change. Overall, very pleased with the service. Particular shout out has to go to Josh the fitter, who was friendly and helpful.
December 2023 by Daphne Mainwaring
This is the sezcond time I have visited Halfords in Burgess Hill. Each time the service has been exceptional and the reception staff very helpful
December 2023 by Jolly Holly
Went to get headlights bulbs & wipers fitted this evening, came out having had a full car check, and a few other issues rectified. Thank you very much to Holly on the till & sorting my car, who was very lovely, and keen to help me get the best deal that I could. She took the time to explain everything to me, and I didn't feel rushed. Thank you also to the gentleman who sorted out my car (I didn't get your name). He finished his shift once my car was done. He was very helpful, genuine and knowledgeable. Thanks to them, I now have a car that is winter safe. Both of them are a credit to Halfords.
December 2023 by Tom Gill
Really disappointing first time experience purchasing a bike with Halfords (Burgess Hill) I went in a week prior and had to wait nearly 40 minutes to speak to a staff member. Eventually I placed an order for a bike to be delivered to store and built by a technician. I got a call to say the bike was built and ready. Upon Arrival there was nobody upstairs to serve. Eventually a staff member with zero urgency says he?ll look for the bike. 30 minutes later.. still no bike he says he can?t find it. Whilst telling me about the lack of communication at Halfords and how he?s glad he doesn?t work many hours. When the bike is eventually found, and i ride to test it, the front wheel is completely loose. The staff say they?ll fix. There?s then issues with the brakes and the gears. Basically the bike was not at all ready to collect. I then asked them to attach a stand I had already purchased. Which they say they can do but will charge me. The staff member unfortunately breaks the stand and they say they have no replacements. An HOUR AND A HALF later I decide to get a refund and leave. A complete waste of 2 evenings trying to purchase and I?m left without a bike. Honestly such poor service. Teddy who built the bike has made me feel wary and unsafe given the state the bike was in and how am I supposed to trust the extra services such as puncture prevention have even been done, when they have displayed a complete lack of competence.I hate to leave negative feedback, and it?s nothing personal against staff members, but it?s really tainted my first experience shopping at halfords. I had to wait over a week to get the bike and cancel plans I had today to use it.
November 2023 by Monica Poulton
the set up of my new bike was carried out professionally and with attention to detail. Accessories suggested were extremely useful
November 2023 by Anthony Armstrong
Good for most consumer motoring goods but usually very few staff are available to answer questions.It's worth joining their motoring club if you spend more than a few pounds in any year.
November 2023 by Lucy Page
To be completely honest I was highly disappointed with some of the staff here. I went in with my partner at 5:25 as her front headlight bulb had gone and she works nights so it was only then that she had realised it had gone. The staff member that fitted it I can?t fault as he was polite but over his headset you could hear other staff members complaining that they wanted to go home on time. Which then made my partner feel guilty and she felt like she had to keep apologising. It wasn?t him it was some of the other staff mentioning it over the headset joking saying that I should get a whole service. I understand completely about wanting to be out on time but my partner shouldn?t have been made to be feeling guilty over asking for something that this shop is offering. Again I?m just highly disappointed in the service.
November 2023 by Paul Whittock
The Young lady that assisted me was very helpful. Matching a 10mm socket on a 1/4" drive to a 1/2" drive using a reducer. It fits in the tight space. Just need the releasing spray to work is magic.
November 2023 by Nigel Green
Purchased some car ramps from Halfords in Burgess Hill. Alex and Karen were very helpful. I need a trolley jack and axle stands as well. I'd have no hesitation in returning to the same store.
October 2023 by Emma Cleverley
Thank you so much Josh B! You did an amazing job fitting an inner tube on my son?s bike.You went above and beyond by adjusting the seat for him as well.Friendly and professional service.