January 2024 by deanjF4375NP
Went in for a quick loo stop and a bit of food it was 530 pm on a Sunday Used kfc was served by a woman who seemed to be the only one doing anything . Other staff just standing around whilst all tables amd floor was so so dirty. Wasn't a table we could use we went over near greggs and it was the same there. Are the individual shops responsible for cleaning their own floors and tables or are they done by general services staff ?? Who knows , not even the staff it seems. Happy for customers to sit surrounded by dirt and food on floors amd tables that looked like it had been accumulating half a day at least. Bins all overflowing no one looking after any of it- awful, avoid at all costs toilets ok that's it.
November 2023 by Jordan Hall
SO RUDE!! 05.11.23 10:15pm - Got a coffee from the machine and came to the counter with a large, the guy didn?t even look up and just said ?I need the ticket?. Not, Can I have your ticket? Nothing friendly. Just rude. 0 stars for you.
October 2023 by Cheerful_Mummy
Suggest you give this service station a miss:very aged infrastructure which must make it impossible to look clean, no matter how much cleaning staff have tried. Smells faintly of bleach. Very grotty. Put us off eating there. Bafflingly, Costa managed to make the coffee taste awful - you?d have thought it would be consistent across all branches? EV charging excellent. Moto desperately needs to invest in this facility.
October 2023 by Tadeusz W
I'm not normally moved to write reviews of cups of tea, but ... Costa Coffee managed to produce the worst tea I've ever tasted in my whole life (and I'm getting on a bit). Hard to describe just how awful the tea was at the Costa Coffee at Hilton Park services Northbound on Friday . Absolutely horrible. Undrinkable. That taste you get when your hot water heater is saturated with cleaning chemicals. Avoid at all costs.
September 2023 by Helen G
Awful place - extremely dirty in all areas we used , Costa coffee machine was absolutely filthy, trays the staff were using and jugs dirty. High chairs, well we had to clean our own, stack of about 10 chairs in Costa and not a one clean enough to use until we cleaned one ourselves. Greggs again we had to clean our own table. Floor was filthy. Would never stop here again and would not recommend. Move to the next service station as I?m sure it couldn?t be any worse.
September 2023 by sue s
I used the ladies room Loo seats necessitated touching them to use them i tried 6 pumps. no soap broken taps with no hot water im not surprised we have pandemics in this country I have used cleaner facilities in the 3rd world. truly disgusting
July 2023 by Ann O
What a terrible place. Eventually decided on Greggs. Ignorant rude staff. Bakes lukewarm coffee not much better. Carry on to the next services
July 2023 by sharon w
Thought we?d stop for a drink and something to eat, having travelled from France and wanted a break in our journey. Despite website saying they are open 24hours, the only thing open at 10pm were the toilets and the gambling machines. Government warnings to ?take a break? when travelling long distances obviously don?t count at this services. Nothing going for it - avoid at all costs!
June 2023 by Pauline H
Burger King at this services is very slow ,so don't stop if your in a hurry. Also the rubbish from the empty bins is very close to the tables
June 2023 by Claire S
Adam - the staff member at Costa was incredibly kind and helpful. I was there with my 6 year old daughter and 11 year old niece today. He was chatty and friendly and made the experience an enjoyable one. Then my daughter spilled my coffee, narrowly avoiding getting burned. He came to clean it up and reassured her that it is was OK. He replaced my coffee and kindly helped my daughter to choose a cake. She loved the experience and it was just what we needed after travelling all day.
May 2023 by Docmatt
Stopped off here northbound to find 3 toilet doors without locks, one cubicle had no seat and the cubicle I did manage to find had poo on the inside of the door.?? The toilets clearly hadn?t been cleaned since last Christmas There were holes in the walls for the likes of the Gary Glitter crew to stare through and the place overall stank like the inside of a recently deceased overweight ladies minge. ?? I strongly advise bringing your children here, get them to wee in the car park or something. To top it off all the hand sanitizers inside the building were empty because I felt I needed to be deep cleaned after the awful toilet experience and also when I went to WHSmith to use the Costa machine, I paid £3.75 for a large cup to only be filled 70% and could?ve easily filled a medium cup with plenty of room to spare. The cashier said ?Yeah mate happens all the time people always complaining?.? Then do something about it you incompetent diseased camels fecal matter ? Never again. This place is bad for your well-being. ? Horrible toilet experience and robbed on the price of a coffee.
April 2023 by Road07184125259
The most depressing services I have ever visited.Dirty tables the toilet smell was in the food seating area will never return
April 2023 by Gillmurphy
Dreadful services, absolutely filthy. The toilets are a disgrace. Unless you are desperate, I would suggest driving on to the next services.
April 2023 by ianinchester
I found the northbound Hilton park services 5/04/2023 I found the buildings and reception areas totally filthy and in disrepair ?all the food concessions filthy ?the toilet facilities disgusting ?.a place I never wish to have the misfortune to visit again visit ever again
January 2023 by johnfA9247FL
Stopped of here en route North and frankly if it wasn't that we were famished, we should have kept going. Tables filthy, not cleared, some looking as if they had been like that for weeks - this place has certainly not seen a visit from the health inspectors otherwise I would have been closed down. Not helped by the fact that the building looks like it was built in the 60's (1860's) and had no maintenance worth talking about since. I am surprised that the big brands located inside are willing to have their reputation tarnished by way the Service Area are portraying them. But I guess money talks! Last visit to this one until there is a radical change of operator or their philosophy.
