November 2023 by Deepak Prasher
Great customer service, Jonathan helped me with what I needed ??
October 2023 by Sekina Edwards
Out of the 3 staff members behind the counter one was actively serving a customer sharing information on his high savings. The other 2 were looking at something on on pc screen after what felt like a long wait ( i managed to read all the posters and marketing information). I was then asked if I could be helped. I asked for a statement and then was questioned about my reasons it felt quite intrusive. The customer that came in was directed straight to the counter for assistance.Thank you for making me feel beyond awkward and unwelcome in your branch today. You've actually made the automated system seem more customer oriented.
June 2023 by Valdis Sirmbardis
Long waiting time
February 2023 by Yvonne Campbell
Fine no issues.
December 2022 by sahra owen
Breathtakingly rude, unprofessional, nasty middle aged female cashier who I spoke to in the bank this morning . Zero social and customer service skills. Absolutely shocking attitude and so arrogant. Enjoys belittling people it would seem.. Comes across as a big bully. How she managed to ?bag? herself a job dealing with the general public is beyond belief. Complete shambles. A total embarrassment to TSB.You would get more of a friendly welcome being held at gunpoint at your local Co-op.The other members of staff (a younger lady and gentlemen were perfectly fine).TSB seriously need to look into how customers are being treated by this ignorant, unprofessional woman. I was extremely upset by how she spoke to me. I will never step foot in this bank again,.
December 2022 by Margaret Holmes
Called into Wolverhampton branch today to open a new account for a fixed term bond. I had taken all the necessary documentation as stated online. Two male members of staff there...a meeter and greeter and a chap sitting at a table...no customers in the bank. I was told I needed an appointment and could not be seen. Nothing on website to indicate you needed to book an appointment!!!. Really pushing online banking which I don't want to do. A very disgruntled 73 year old pensioner who had paid for a taxi to get there. I passed by the bank an hour later and still no customers in there. Very poor customer services and insufficient information on website, TSB. I am not sure I want to be a customer if this is the level of service you provide.
December 2021 by Janet Bacon
Excellent service. Friendly and efficient.
November 2021 by Cintia Marko
Very helpful and friendly. Always ready to help ?Can't thank enough
July 2021 by Liz Mistry
Rang to get information about my account.Had to try 3 times to get through.On the third try the person I spoke to was very helpful and dealt with my query satisfactorily
July 2021 by julian ellam
After switching my business account to TSB Wolverhampton all staff have been extremely helpful and friendly, they have gone above and beyond in my eyes which is a rarity these days.
July 2021 by Marek Golubiewski
Very unhappy with working cash counting machine!!!!!!!!!!!!! One hour and problem not resolved
September 2020 by Marcia Melbourne
Really poor customer service. The three women behind the counter had a long conversation together while one was serving me. Every query you ask is answered "call head office"
September 2020 by anony mous
rude and arrogant. staff and don't expect any help from the staff there
September 2020 by Matthew Boden
Staff are polite and helpful
July 2020 by Alan Slater
Ranjit Egan. Customer service nightmare. She's in the wrong job. Doesn't care about customers. Talks down to you as though she thinks she's better than you. Nasty piece of work.
