August 2025 by Ryan M
Served by Ali the manger and he knew his job inside out. Fantastic service and got my phone back up and running in no time.
July 2025 by Rajan
Shakeel was absolutely a star in helping me with several requests I put to him.
His knowledge and patience is first class and you have a customer service advisor that is golden at O2 look after your stars
June 2025 by Martin Harvey
Went into shop after loosing my phone and needing a new SIM and phone. The staff in there were very professional. Had fantastic service from Oli and he couldn't do enough for me. If I needed additional support I was told to pop into shop. Great service from this shop
May 2025 by Shannon Collis
Appalled at the service today.
Saturday 24th May pm.
Unhelpful, rolling their eyes, looking physically annoyed having to help us.
The manager then came over and was equally as rude as the first member of staff was.
Unbelievably undermining and belittling, left feeling like an idiot.
Was told to 'go away and do it online'. Tried to explain we had tried to do it online and it hadn't worked.
In the end, left very unsatisfied and have cancelled contract via the phone.
Would not use this service again.
April 2025 by IZEL HOOD
Shak was very helpful with my phone. He helped me dispute a charge on my account and managed to get it cancelled. He is a reliable person and I recommend him
April 2025 by Cornelus Turcu
Very rude staff!!!
April 2025 by Toma Catalin Turcu
Very rude and unhelpful and racist staff! I don?t think I need to specify what nationality I am when I complained to staff about theme incompetence. And I don?t think it?s normal to explain to all 6 member of staff what is my complaint about!( and also laughing in my face as a school kids)my visit at the shop was on 07/04/2025 around 4.45
March 2025 by Sarah Fellows
Whilst I have not had the most positive experience with O2 as a corporation, credit where credit is due to the impeccable customer service provided by Tom. It could not be faulted.
He left absolutely no stone unturned when it came to my issues and kept consistent contact with me to reassure me on his dedication to solving it. In turn, Toms absolutely amazing problem solving abilities lead to my issue being rectified.
Massive thank you for Tom M for your dedication to customer service, problem solving and ensuring customer satisfaction.
March 2025 by Ryan W
Completely waste of my time after being told on the phone I need to go to store to get a esim as they could not do it over the phone then to be told in store can?t be done due to my partner not being with me as it?s in her name was willing to shop proof of home address not interested created my company to lose money due to it being my bussness phone get told if he did do it cost him his job and he lose money but it?s ok for my company to lose money due there cock up
March 2025 by Navneet Kaur
I visited to O2 store to report about frauds, next day O2 call me nd close my fraud account but next day again receive letter about payment.
December 2024 by Keshia Simpson
Manager very unhelpful.
August 2024 by Barry Walters
Very nice ??
June 2024 by Matt
Awful service. Visited to enquire about my father upgrading his phone and staff were more concerned about sticking football stickers into an album to actually be helpful, sold him a phone without an upgrade, telling us to contact the call centre instead and when asked about transferring data made an excuse about WiFi and said it would be quicker to do at home, before commenting that I should be the one to do it myself. Not the first time I've visited recently and received service like this, staff seem to be happy to stand around and do nothing except give unhelpful comments and tell you to try online. Not impressed at all, this store used to be much better than this!
February 2024 by Janis Janis
I swapped my phone number last Friday to O2, so it is Monday!I reset my phone, but by your mistake I lost my previous phone number,It means customers can't contact me, nobody knows my phone number,Until I'm going to update in everywhere, I'm going to loose time and money, loads of angry customers, because they can't reach me!You can place your good deals in your deep sever hole.And plus I can't do international calls!And can't phone the useless company, you see we know how to chat, please hire people who talk as well!
January 2024 by Gwyn Evans
Visited for some information
