January 2025 by Lucy Rennae
Amazing food fresh ??
November 2024 by Nagina Khan
Absolutely rude, no other word can be used to describe this place. Absolutely shocking customer service. I called the shop to place an order and i asked the man politely what sides they have and he said 'we have 20' how helpful can you be, i then asked again 'what are the sides?' The man (claiming to be the manager) then started shouting saying 'look at the menu mate if you call you should know what you want' i put the phone down at this point... i will never be eating from this place again and i wouldn't recommend anyone else to order from here either. There is plenty of other places you can go where it is appreciated where you bring business but these lot seem to be too stuck up own their own arses ?
September 2024 by tajinder singh
The best pizza , best base , this place is a hidden gem here in wolvo town.
must try tandoori pizza and cheesy fries.
September 2024 by Jaggi Singh
Best pizza in West Midlands.
September 2024 by clair christine
Best wood oven Pizza and cheese garlic bread I tried in
April 2024 by K W
Big sign that says 2 for 1 but when you order they say not any more. £20 for 2 small pizzasVegetarian options: Basic
October 2023 by Wenkai He
Disrespectful to the customer for calling and telling them it was a wrong order..but being defensive...biggest joke.
October 2023 by Ben Willow
Okay suppose
October 2023 by Pauline RocheNews (Pauline Roche)
Had the funghi pasta dish - on menu said fusilli but pasta served was penne; aside from that, food was tasty and hot, and service was fine; atmosphere was lacking but it was a takeaway so wasn't a problem; I would get food from here again
October 2023 by Emmie Hynes
Great pizza and 2-4-1!
August 2023 by Lakh Singh
I am utterly disappointed with the recent experience I had at Italian Express, a pizza shop I have been a loyal customer of for the past 6 years. I hosted a gathering with friends and family and decided to place an order for food. Little did I know that this decision would lead to a series of frustrating events that left me both irritated and dissatisfied.Upon placing my order, I received a call informing me that one of the pizzas I had ordered couldn?t be fulfilled, despite having already paid for it. The only choice given to me was to either accept this incomplete order or cancel it altogether. The staff member handling my call displayed a shocking level of rudeness and disinterest.Subsequently, I was told that the delivery driver would arrive within 10 minutes. After waiting for 20 minutes without any sign of the food, I called back to inquire about the delay. The same unhelpful staff member informed me that I would just have to wait or cancel the order, which I found to be an extreme response.Upon speaking to the staff member for the second time, I realized that I was only being sent two pizzas instead of the four I had ordered. When I tried to address this mistake, the staff member abruptly hung up on me. After calling back, he proceeded to shout at me, making derogatory comments about my English comprehension, and even suggesting that I visit the shop if I had a problem ? all in an aggressive manner.Despite my attempts to resolve the situation, I never received the missing food. The manager, who also happens to be the new owner, eventually contacted me. He promised to send a link from Food Hub for me to claim a refund since I had not received my complete order. However, even after 24 hours, I am yet to receive this link. As a result, I am now forced to initiate a refund request through my bank.It?s disheartening to recount such a distressing experience, especially after being a loyal customer for so long. I hope my feedback will prompt Italian Express to address the glaring issues with their service and customer support. This ordeal has left me deeply unsatisfied and inconvenienced, and I hope no other customer has to endure such a disappointing encounter.
August 2023 by Alexandra Tudosã
Good atmosphere in the shop, customer service and decent delivery time , pizza and burgers are great.
July 2023 by Jason Whittle
This place is horrendous. Filthy. Mouldy fridges. Thankfully I didn't eat here but my companion did. He was just about OK the next day.
July 2023 by Pauline RocheNews
Had the funghi pasta dish - on menu said fusilli but pasta served was penne; aside from that, food was tasty and hot, and service was fine; atmosphere was lacking but it was a takeaway so wasn't a problem; I would get food from here again
June 2023 by Erine warren
No respect for customers called up to tell them is was the wrong order.. but was getting defensive... biggest joke.
