December 2023 by blackanddeka
waste of time too busy flirting with female customers poor service avoid like the plague these ppl ain't bothered about the business why should they they are on a free ride and getting paid for it dnt bother going there 0 points and I'm disabled with a walking stick you think these jokers was bothered if I was standing up.leaning on my walking stick huh
December 2023 by Rajan Heer
Went into the store to ask the lady about pay as you go sim. The lady said in a rude manner ?it is card payment only? so I said that is fine. And I asked what are the packages and she said there over there, and then repeated that it is card payment only but in such a rude manner. She sat at the computer screen and was just looking at the screen and not even doing anything, whilst me and my partner were standing there waiting for the next procedure. It was VERY rude, I asked how long it will take and she replied ?why.? We gave her a good telling off after that whilst walking out the shop, as her behaviour was disgusting and very rude. I would rate this review lower than one star if there was an option because of the service I had recieved. Please ensure to train your staff on how to respect customers. I have never experienced somebody rude in my life.
October 2023 by Geeta Kumari
0 STARS, HONESTLY THE WORST EXPERIENCE EVER, AVOID AT ALL COSTS. NARINDER IS SO RUDE AND DOESN'T KNOW WHAT SHE'S DOING.
September 2023 by A Jabbir
They are very racist. One of the employees, he lies so badly, and other one said bad words against Islam ( I think both are Indian). I canceled my order on 16.07.2023 but until now they are not pay me my refund to my bank account.According to their promises, the money should have been returned on the second day, but they are liars.
March 2023 by Ray Eckersley
Understaffed long waits
March 2023 by Anne
Very helpful staff. Despite it being a Saturday morning we only had a very short wait.
February 2023 by Alina Khatri
Vodafone's store service is a complete nightmare. I recently visited a store to resolve an issue with my account and was met with rude and unprofessional staff. The representative I dealt with was not knowledgeable and seemed disinterested in helping me. It was a complete waste of my time and I left feeling frustrated and dissatisfied with Vodafone's service." I would not recommend this Serivce to anyone !
January 2023 by Mandeep Singh Sidhu
Very helpful staff
January 2023 by dan whale
I?d never use Vodafone again, for nearly 12 months I?ve had no signal and they won?t even chase the complaint up. I?m currently on my 3rd complaint and have been told I?ll get a call back three times this week. Never happens I?m passed from pillar to post while they take 80 pounds out my bank every month.
December 2022 by Rajan Sharma
Worst experience ever. Booked an appointment as had a problem and initially they said they had no engineers. Then refused to even ask what it was unless I paid them £25. I asked to complain and they said to call the phone number and I should do it in front of them if I wanted to as they didn?t care. Narinder needs some form of help as she can?t be mentally sane.
August 2022 by Stuart Archer
Absolutely shocking, after calling customer services with no one to take my call , I popped in store waited 40 minutes only to be told ring customer services, after 20 odd years ive changed to O2.
July 2022 by Leslie Hodkinson
Thank you for sorting my phone issues and setting up my new 1, pleased with my purchase, very professional
May 2022 by Zoe Victoria Clark
Vodafone overall are vile. The phone contracts are over priced, the online service is awful, and they like to suddenly slam you with extra money whenever they feel like it. I?ll never ever go back with this shoddy company
May 2022 by Lyn Nicholas
West Brom store - a long wait to be served, but excellent service once seen. The staff member iwho dealt with me was polite, efficient & extremely helpful - thank you!
March 2022 by Saurabh Bothikar
The service at this store is superfast and friendly.
