August 2025 by Mariya A
Horrible costumer service
(To many crazy people today )
Bc I asked to open online banking for my who doesn?t speak English didn?t offer help or guidance just said no can?t do and when leaving made this comment indirectly:) she?s a Asian lady nothing against that bc am also Asian just incase if y really need help don?t go to her :)
August 2025 by Michael Meadows
One of the employees called Saj a friend and he was a jerk. During my visit to the bank, he treated me very badly. I filed a complaint, but management said everything was fine and dismissed the case.
March 2025 by Callum Taylor
Went here the other day was welcomed by a lovely lady called sally.
Gave me all the help I needed was so friendly and super helpful and professional ?
March 2025 by Caine Lewis
The staff need to go on a customer service course and learn how to speak to paying customers with RESPECT unhelpful and stood at the counter for 10 minutes why three off them was waffling shit to eat other how professional
January 2025 by Dijon B
Dead of service
October 2024 by Alan Barry
Hello everyone this is about this bank manager I walked into the branch spoke to the branch manager as she just been speaking with my wife and tell my wife she couldn't have her money so I went in to find out why and hold she'd got was a big smack on her face she wasn't very nice she told me to get the number of the complaint of line she wasn't helpful at all eventually she got me the number but I want use this bank as they are ignorant bombastic and they can't with help people's money but they try to so take your money elsewhere and get more benefits from a different bank
September 2024 by Pug
The so called manager at this bank is absolute disgraceful her attitude towards a customer is awful she questioned me about taking my own money out and would not give me my money so I said I will transfer my money and she said that?s if I can transfer my money so I did so,all as I will be keeping in this bank account is a pound,she should not be a manager she needs to learn some manners and respect customers,she needs to go on a course and learn how to treat people properly disgusting behaviour for a bank I will bank elsewhere.
July 2024 by shaun nicholls
Understaffed, badly managed, lack of communication,
May 2024 by Paula Mason
Been with TSB for 30 years and I think Saturday service is terrible. When you want to deposit cash there are no counter staff to take large amounts of money and are told to use the cash point machine but only a small limit is allowed to be deposited. Feel sorry for businesses if they are paid cash and unable to deposit their money to then transfer it to his employees for the work carried out.
April 2024 by pritma kapoor
Very disappointed with service
No one wants to help
Staff have bad attuide
April 2024 by Sanjay Chamdal
Great Bank always there deposting withdrawing cash and doing other things there the staff at the West Brom branch are so helpful.
October 2023 by Omar Iqbal
I went to go deposit money into my account and it took my card when i tried to take my card out
September 2023 by eduard le
Bad staff rude as hell
August 2023 by Abul Azad
I do not recommend this bank, only the poor staff in the West Bromwich branch. They give wrong information when asked for help. I visited the bank about two weeks ago to remove a joint account name. They told me I could do this online. However, when I tried it, it said I needed to visit the branch. I strongly agree that this is an inferior customer service experience. When I returned to the unit, they said it wasn't impossible and that I needed to submit an application form. This was very disappointing and frustrating. I have decided to close my account and switch to another bank.
March 2023 by Pam Pike
Went into branch at 12.30 last Saturday not realising it closed at 1pm. When we arrived the security guard was really friendly and advised us where to wait. There were several people in front of us and it was a bit of a wait. We were quite conscious that it was nearly closing time, but the staff were extremely professional and friendly, and did not make us feel rushed. We were in on mortgage related business, and the member of staff had to get a colleague to advise. It was lovely to see that there was obviously a culture of support in branch. As there was a slight issue with a transaction, another member of staff was also requested to check details, and again, this was done in a friendly and supportive manner. It was probably about 1.15 by the time we left (apologising for keeping them behind), but they were polite and friendly throughout. Excellent service
