December 2023 by Jayne Walton
Excellent service from the minute I had chosen some new glasses right up to when I went to fetch them, professional and friendly help from both Tamanna and Selina. Thank you
December 2023 by Sam Uddin
Amazing service provided at this store. Special thanks to sheikh who was absolutely brilliant. His service was top notch and he was quite funny too. I will definitely ask for sheikh again and will recommend him to my friends and family?
December 2023 by Anik Jnr
Excellent service, fully satisfied with my visit to Specsavers West Brom. I?d highly recommend this place. Special thanks to Ayoub for his great service.
December 2023 by Marj Brown
I made a visit to the store today, this was with my granddaughter to collect her new pair of glasses. We were seen by Anisha N & have to say, Anisha?s service was just wonderful. Anisha was absolutely fantastic with my granddaughter. The service Anisha gave to both of us, was outstanding ?.
November 2023 by Sallmeen Audhali
Staff were friendly, polite , and knew what they were talking about, plus recommend a few items, which were if interest
November 2023 by Adam Rudnicki (ardamus)
Great service, great and knowledgeable staff especially Malwina - right person on right place
November 2023 by steven hudson
First class service.Treated very well excellent staff
November 2023 by Minhazur
Miriam was amazing, professional and extremely patient with my requirements, and funny too ? she is an asset to specsavers. Hopefully the pink glasses are in the correct section now
November 2023 by Vicky Smith
Rushed, poor quality service and an extremely RUDE, store manager! We shall not return and I wouldn't recommend this branch to anyone!
November 2023 by Veeraj Patel
Never seem to answer the pho e constantly ringing out, whatever time it may be.Even worse when you enter store. Some staff just dontvseem to want to do anything.
October 2023 by Ajay1512
Well, after having been contacted on numerous occasions by these people to make an appointment, we did. We arrived early, 10 minutes before our appointment. After registering, no one came to see us. We did notice they kept picking up our detail boards and putting them back down again! The total wait time was well over 45 minutes, and still no one came to see us. If this is their idea of customer service, then I would advise to avoid at all costs! Totally unacceptable. What they laughingly call customer service leaves a lot to be desired. needless to say, we won't be troubling that place again!
October 2023 by Ram Kanwar
Service is okay when in store. Could be improved immensely but here we are. No point having an email address or a phone number when you're not going to respond. People are busy with work etc and cannot always visit the branch. If you can't answer calls or emails, please deactivate them.
October 2023 by Lucy Benson
Had a great experience today getting my eye test and new glasses. The team were super friendly and helpful. Didn't feel pressured in anyway and they explained everything too me. Highly reccommend :)
September 2023 by Shirley Ayetan
SPECSAVERS. For the very first time that I took my child to get her eye checked at specsaver she was seeing very well as soon as she got them checked they said that she needed to use glasses ever since then her eyes have never been the same till date, and kept on increase in her prescription until now. Keeping in mind that most of the staff that check my daughters eyes were EXTREMELY RUDE AND UNTHOUGHTFUL . One time when I asked the woman thatwas doing the eye test why us my daughters prescription so high and she RUDELY said that she ought to have increased it more than that and desided to reduce to a -8 . Which that made me to to cancel all the appointments and moved her to vision express and they said my child prescription was -6. If anything I have ever regreted doing in my life was taking my child to specsavers, most parents should be careful taking there kids to specsavers. I wish i could give this review zero stars but I just gave it a one to spread the new. Beware
August 2023 by Ajay Kumar
Went for an eye test not a to see if as there?s a problem with my eye , they just want you to buy glasses and don?t care about the actual problem - went to a local opticians and turns out my cornea has inflammation and needs urgent checking.Went around 7:30pm and felt rushed as they seemed to be closing. When I said I don?t want to buy glasses there and then they looked at me like i just wasted their time?joke
