August 2025 by Mollie Jessica Mould
The staff at West Bromwich River Island are always so helpful, always smiling and professional, l don?t know any of them personally but l always feel like l have had a great shopping experience when l come out. I can?t say that about many shops now unfortunately.
August 2025 by S N
The women with the red hair amazing customer service!!!
January 2025 by Kim Williams
Absolutely dreadful customer service never again will I go into this outlet attitude of staff is terrible and the manger is a unworthy of the title of manager .
December 2024 by japjeet jhutti
The customer service in the West Bromwich branch is appalling. There were a few staff members in this branch who were the most unprofessional people I have ever come across. There was a particular member of staff who was openly having a dramatic episode and other members were having to calm them down, as they were storming their way through the store. This completely ruined my shopping experience. I was later served at the tills by this same person and one other, and they were very rude to talk to and actually unhelpful. I was trying to use a gift voucher towards my payment and they spoke rudely about having to download an app. While I stood on the side and downloaded an app, they openly swore and had a moan about two customers they served in that time! Absolutely vile and disgusting attitude for a workplace. Then they both just walked off and left the tills and myself.
I decided to reframe from spending my money in this branch. Would rather go to Bullring and spend there, where I?m sure I?ll be greeted with a smile. I would never shop in this branch again!
September 2024 by Renu Gupta
Staff is very friendly. And those have blueline card they can use it .
July 2024 by Linda Gyamfi
I placed an order on the 20th of June which was expected to arrive at the West Bromwich store either on the 24th or earlier. I have since not had any update and all my visit to the store proved futile. It?s close to a week and river island has practically refused all my efforts to get to them regarding my order. Can river island be professional in serving their customers. And if the item is out of stock can they proceed to issue a refund as I?m no longer interested in the item.
Poor services delivered by thier uncultured staff at bill ring store.
January 2024 by Navdeep Singh
Read variety for men..
January 2024 by mandy cashmore
Staff are so friendly Dee the red haired lady is so helpful she goes the extra mile nothing is too much trouble the staff can?t do enough fir you and there is a lovely atmosphere as you enter the store. I normally shop at merryhill but the staff arnt the same as west broSo I will be shopping at West Bromwich now
November 2023 by Aysha kyia
Carta will go above and beyond for you. You?re definitely a true credit to the store and you deserve a million good reviews for your compassion to your customers.
October 2023 by Sharan Bhullar
The staff there are extremely rude.They do not know how to speak to customers and when i explain experience to the manager about it that rude staff even worse.I sad this behavior not good you?re professionalism ...at all ended manager did apologize.But rude staff in same attitude .first time in my life that we have experience today. Worse place to go shopping.
October 2023 by rebecca morris
Absolutely terrible store I needed assistance in the child section however there was no staff to ask,When I finally found a staff member they were unable to find the item I required due to the messy childcare section.Upon leaving the store noticed one of the staff members standing at the door talking to the centre security about not texting him.Avoid this store if you are seeking assistance with something,Next time I will go to merryhill
October 2023 by Perty Burrell
Great for good quality clothing
May 2023 by Navtej Harrish
Very nice branch, well presented, I love River Island, but the customer service was awful because there wasn't any. A smile goes a long way. It was as if all they were doing is sneakily watching me and others, and when I noticed that, they turned their faces and didn't even acknowledge you. I'm sorry, but if I'm going to spend money, I don't appreciate being made to feel this way, and I expect service with a smile.
April 2023 by Vladimir Fernandes
Great clothes, really good quality
February 2023 by Azi Malik
Went in had a nice time spent £104.10.. man lies at the reception saying he gave me a carrier bag free and then when I see on my receipt he has charged me.. not good customer skills.. and please don't lie to customers very bad.. 11/02/3023..
