January 2024 by mandy cashmore
Staff are so friendly Dee the red haired lady is so helpful she goes the extra mile nothing is too much trouble the staff can?t do enough fir you and there is a lovely atmosphere as you enter the store. I normally shop at merryhill but the staff arnt the same as west broSo I will be shopping at West Bromwich now
November 2023 by Aysha kyia
Carta will go above and beyond for you. You?re definitely a true credit to the store and you deserve a million good reviews for your compassion to your customers.
October 2023 by Sharan Bhullar
The staff there are extremely rude.They do not know how to speak to customers and when i explain experience to the manager about it that rude staff even worse.I sad this behavior not good you?re professionalism ...at all ended manager did apologize.But rude staff in same attitude .first time in my life that we have experience today. Worse place to go shopping.
October 2023 by rebecca morris
Absolutely terrible store I needed assistance in the child section however there was no staff to ask,When I finally found a staff member they were unable to find the item I required due to the messy childcare section.Upon leaving the store noticed one of the staff members standing at the door talking to the centre security about not texting him.Avoid this store if you are seeking assistance with something,Next time I will go to merryhill
October 2023 by Perty Burrell
Great for good quality clothing
May 2023 by Navtej Harrish
Very nice branch, well presented, I love River Island, but the customer service was awful because there wasn't any. A smile goes a long way. It was as if all they were doing is sneakily watching me and others, and when I noticed that, they turned their faces and didn't even acknowledge you. I'm sorry, but if I'm going to spend money, I don't appreciate being made to feel this way, and I expect service with a smile.
April 2023 by Vladimir Fernandes
Great clothes, really good quality
February 2023 by Azi Malik
Went in had a nice time spent £104.10.. man lies at the reception saying he gave me a carrier bag free and then when I see on my receipt he has charged me.. not good customer skills.. and please don't lie to customers very bad.. 11/02/3023..
February 2023 by ANDREA WELTER
Great instore service. Thank you to the staff who are dealing with queries as customers can't get responses via email.
January 2023 by James Abraham
Friendly Pleasant staff, didn't know what I was looking for when looking for a gift for the other half but they was happy to help
January 2023 by Iulian Gabriel Ilin
Great prices and good quality
January 2023 by Zöi3 Greer
Love this shop, staff are really friendly.
January 2023 by rebecca g
Decent store to shop in with everything laid out neatly. Visited over the Christmas period and my experience wanst horrendous
December 2022 by TESLA MASSENGO
Big and best shop in Birmingham
December 2022 by Dal
Can find the odd great item in here, but not as much good stuff as they used to have. Like most of the clothes shops in this shopping centre, it seems overly crammed into a small unit.
