November 2023 by Topman
Even though this store is biggest in Europe, there is a limited selection of clothes
November 2023 by s4 singh95
Good quality clothes ! Minimum price ! Helping Hand good staff ! Better parking facilities and also a others things to do !
October 2023 by ANDREA WELTER
Poor staff service yet again. I used self serve and did not care for the manner in which the staff member on duty looked at customers or spoke to two ladies who were struggling with an item. He couldn't even be bothered to go over to them but barked at them from a distance. This is the second time I've complained about senior staff members in this branch of Primark. They need to remember if they didn't have customers they wouldn't have a job!
October 2023 by renu gupta
My experience was bad due to staff . May be not all staff are same but noghtsuit section one was really rude ?. I told one of the staff members about her behaviour during billing. For the store I prefer to give 5 star .
October 2023 by Julie Cass
Really tidy and well presented. Changing rooms were clean and tidy. Long queues for checkout but they moved along quickly. I like you are given the choice of self service or to have a staff member serve you.
October 2023 by Mandy Nutting
Was at the West Bromwich store today 17th oct around 12. O?clock brought 2 items at the self service checkout when putting my items into the bag a staff member with dark hair came up and took the items out and checked what I had put into the bag it made me feel like I was shoplifting there was a big queue so everyone could see I wouldn?t of minded if she spoke to me and asked but it was basically pushed in front to check the bag with no explanation why it?s not good enough I work in retail myself and this is bad customer service and a very rude member of staff at least explain and say sorry if they are doing spot checks I didn?t get her name but she was working with a slim lady
October 2023 by Steve Singh
As always, great choice of outfits for all ages at every price point. Something for everyone. Free car parking after 6pm
September 2023 by James Abraham
My wife brought items (Wellies and Shoes) for our autistic son from Birmingham Primark and brought them back to our local one in West Bromwich as they didn't fit him.Because the return date had slightly past they wouldn't help, and didn't care, she explained she couldn't get there sooner before the return date due to having an autistic son that doesn't tolerate shops and crowded places so her being able to get there is quite hard to do soStill to no avail, we are now stuck with a pair of wellies and shoes that don't fit our son.. in such a time when money is tight for everyone we feel robbed!Just another corporate body looking to add zeros to their profits.Thanks for nothing, Primark!
September 2023 by Shilpa Shrivastava
Primark West BromwichPrimark West Bromwich, never had any issues but this time the customer services and managers were horrible, think they were in a rush. I bought a pair of Disney Mickey mouse black school shoes from the school section of the shop for 4yr old.My DD went to school and came back with the bleeding at the back of feet just after 1 day of wear.I bought her another pair from a different shop.When I went back to return the shoe to Primark, the lady at the till made faces and gossiped to her colleague that if she or her kids have this issue she won't return them but buy them other pair from CLARKS.Then came the lady manager and her statement was: those shoes are not the school shoe but the fashion wear and parents should buy from big brands to have comfort shoes.So I felt they were promoting other brands and if they knew these shoes are the fashion shoe they should have put it on clearly and not on the school section, so that customers shouldn't buy them.None of the staff showed any kindness or concern,no responsibility of misleading information.None of them offered any exchange or any gift card.Rubbish customer service and manager statement was legendary.So PLEASE DON'T BUY DISNEY MICKEY MOUSE SHOE FROM PRIMARK FOR SCHOOL.
September 2023 by Claire Jefferis
Dirty, clothes and debris on floor. Extremely long queue with no extra staff put on tills. And 1 rude and obnoxious manager. West Bromwich is my closest store, I'll stick to Merry Hill in future and go those few extra miles.
August 2023 by lurka 17
Great, as usual, got everything I needed, without fuss, as usual. First time using new self serve tills, all good even for a fogie
August 2023 by Shirley Dewfield
This has to be the worst Primark. Rails are over stocked and the store always looks untidy. The till area is always congested with 2 queues, next to each other, one for self serve and one for cashiers. People kept changing their minds which they wanted to stand in, for quickness.
August 2023 by F Ali
Very busy most of the times, sometimes the shop has got nice clothes inside depending on how lucky you are. Recently clothes weren't something to my liking but I enjoy buying make up and beauty items from primark. And also baby clothes ?
June 2023 by Arjun Bali
Prices were really good especially for the T Shirts. Really nice designs on them. Was not disappointed and there was a large range across all categories.
June 2023 by Paul Evans
Very busy, hangers were sticking out of racks at eye level and scattered on the floor. Really dangerous, some good bargains but you get what you pay for.