January 2024 by Vivian Akaforonye
If only I can leave a 0 star rating, to express the unprofessionalism and lack of care of the staff.I visited this JD store today the 7th of January 2024 with four of my kids to purchase their school shoe, myself and four of my kids were been harassed by staffs, the manager is so incompetent that I gave him 3 different shoes of which to find the second pairs for us to pay at the counter but he misplaced all of them which took 15min of our time before it could be found.The staff at the till overcharged us by £10 extra to our original amount, when I checked my invoice few steps outside the shop and found out I was overcharged, went back inside to the lady at the tilt and told her she is not doing her Job properly as she has overcharged me by £10.No rumours whatsoever, she said not to blame her, it not her fault that was what the machine scan, Even thou the reduced amount was clearly written on the shoe price tag, Can you Imagine how many people have been overcharged today in that JD Shop in west Bromwich.The manager was there just staring said nothing, he showed no concern.I hope JD management team are checking their staff to see the kind of people that really worked for them, please If you buy anything from this shop check your receipt because they do intentionally overcharged their customer money thank you for reading.
January 2024 by saroya Aarti
Crowded but good deals for shop
December 2023 by Christine Williams
Had to take Nike trainers back as was faulty the manager didn't seem interested gave us the impression just give us the refund back wasn't helpful at all the assistant that served us was saying try this as none left did try to help we rang other store's ourselves but then manager was saying to the assistant that the queue was building up so we walked out doesn't deserve to be over other people not happy at all
December 2023 by Jakub Olszewski
kids love this store, it's just great
December 2023 by Lisa
Absolutely disgusting service from Nick, he wasted 25 minutes of my break as talking to other colleagues is more important than attending to customers. Now I have to find tine to visit the shop again
December 2023 by Tracey Law
Went to JD to return a parcel, waited half an hour to be served,only one person in front of me who also was returning something,staff just walking around,only one young girl serving,very disappointed
December 2023 by M B
There's probably around 5 people looking at stuff and 20 people in a queue waiting to be served.
December 2023 by Jay Lawton
Great patients shown by a lovely young guy called Alex today, took me through loads of options which would be best for BootCamp training, and came away very happy with my purchase.
December 2023 by Claire Harrison
A refund was requested after spending a couple of hundred of pounds worth of products from JD SPORTS in West Bromwich and I was told that they wasn't able to do a refund for me because they had no money in the tills.. You spend £349 and they are unable to give me a refund on 1 item for the value of £40... Very poor service and no solution was offered for me the customer.. I would highly not recommend this store.
November 2023 by Tom Polski
Absolutely disgusting fitting rooms. Dirt balls rolling around like in some wild west movie. It wasn't cleaned for weeks. Should look after it or clean it at least once a week.
November 2023 by Farooq hussain
Great branded sports close ,I found a couple of bargains on sports bras and Hot pants,( I was feeling gender fluid)
November 2023 by Anwar Hussain
Rude staff, and for some reason everyone is a ?manager? who doesn?t want to help the crew members. What a joke.
October 2023 by Sue Smith
miserable staff who appear to not want to serve customers, too busy straightening t.shirts,
October 2023 by Manpreet Singh
Lazy staff , I walked out after waiting in the queue. there seemed to be plenty of staff around, some assisting customers on the shop floor and some chatting away with one another. I'm not sure how this store operates but I'm baffled as to why no other member of staff would not jump on to a till and get the queue down. the frustration comes from looking around and seeing staff available as they are all standing around talking to one another. the store doesn't seem understaffed so not sure where the issue is.Not good customer service , never visit again there
August 2023 by Saqii Bwoii
Exception customer service. Purchased a pair of a air force ones, and the lovely Mara went above and beyond with the exception customer service. Get the girl a raise. Definitely will be returning!
