July 2023 by Hajera Begum
Its a wonderful customer service,I was very pleased how staff dealt with me.Thanks, especially Naila
March 2023 by JANE JOHNSON
Very abrupt staff member, not helpful, first time going into store since they changed it, should of explained how and what we should do, was made to feel like a fool! Will never go back into that branch. Terrible customer service!!!!!
December 2022 by Laky
The customer service I have received today has been wonderful thanks to a man called Arvi and his apprentice. Every query I had got resolved even after the branch was closed to the public. I felt looked after. I don?t have a HSBC account I am managing someone else?s - things can get tricky with these things. It helps when someone knows what they?re doing and gets it done.
December 2022 by Sharen
I think the staff are wonderful and really helpful been with HSBC for years
November 2022 by Rajesh Naar
Today I visited to bank opened joint account with my wife there we meet mrs Patel she help us and explain to us very nicely.she is very kind .thx
November 2022 by Wendy Woodhall
Like I said no counters anymore 2 chaps greeting you, very helpful, usual paying in machines,
October 2022 by Lenka Dinu
Went for change some paper money and after a little que they said their accountant is not at work and sent me to another place ?poor service
August 2022 by billy slater
Useless wanted one of them to go through with me to apply for a card basically they said just sit up a corner and apply online through my phone well if I wanted to do that why would I have traveled all this way to a branch no help what so ever
August 2022 by Karen Dawkins-Jackson
Totally fed up with HSBC. You cant talk to them on the phone as they have so many procedures and hoops that you have to go through. I only want to ask them how I can pay a bill to them. Today I have come to their branch only to find that they are closed during buisness hours for refurbishment. They didnt even think that they should update their online opening times. I am not happy as I have just paid for my parking. Their slogan should be "We Never Fail To Dissapppoint".
August 2022 by ian kendrick
Desided to vist HSBC today to pay my credit card bill found out thay are shut for refurbishment for 3 weeks machines outside not giving out cash so desided to go to Natwest thay wanted 10 pound just to send a payment to my credit card provider wasn't having That So desided to try TSB they were even worse if you haven't got an account thay are not interested about as useful as a chocolate t pot ?????
August 2022 by Mandy Tildesley
Just lately the bank is closing for refurb or the cash machines are not working I cant get to Dudley to far away
August 2022 by Jason Noble
Currently closed for maintenance, reopens mid August
May 2022 by FC Gold Paw
U need wait till the finish talk with friends to ask you what you need ,seriously you came to work or talk , very bad service
December 2021 by Abid Malik
One off their staff member messed up my payment for my car finance. 2 working days later they called saying it was their error, they would rectify the issue. It coming to almost two weeks and they still haven?t recovered my money. This particular branch is where it happened. Shocking complacency on their part, and you know they are hopeless when the bank manager himself advises you to complain!
July 2021 by Tahera Khatun
I came in to do a international payment in branch. The branch was empty at this point. I walked straight up to the counter asked for information to be provided for international payments. The cashier just stared at computer screen for so many minutes. Then comes out and says to me no one available to carry out transaction. I insisted on getting help to do the transaction as I never did a international transaction before. They sat me down. I see two female members in the banking hall chatting away one casually sitting. No other customers served I approached them to say how long will I be waiting as my car parking will run out. They were so rude and said other staff at lunch and they couldnt help me. The branch was practically empty and they had so many staff members hardly doing anything. Very disappointed with the service. They then intentionally kept me and my daughter waiting in a room they had us sat in they were getting other customers seen that came in after we had been in branch.
